ResNet News & Info

February 28, 2013

CAMPUS ADVISORY: Warning from KU Information Technology and Dean of Students regarding Spam/Phishing-type emails

To the University Student community:

Please be cautious and alert about Spam/Phishing-type emails. Please do not click any links in the emails or even respond to them. Please delete them immediately.

The latest email going around is below.

Bob Watrous, KU Dean of Students

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February 6, 2013

by ResNet Helpdesk

Brief network outage scheduled for Wed, Feb 6th

From Network Services:

We are currently experiencing Internet slowness and will need to restart some equipment tonight, Wednesday, February 06, 2013 from 10:00PM – 10:15PM.

Thank you for your patience and understanding.

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December 12, 2012

by ResNet Helpdesk

Wifi issues fixed in Berks and Rothermel

Some smart phones and other hand held devices may have had problems connecting to ResNet Wireless wifi in the Berks and Rothermel Hall rec rooms. This problem has been corrected.

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December 12, 2012

by ResNet Helpdesk

ResNet winter break hours

ResNet and the Johnson Hall computer lab will close for winter break on Friday, December 14, at 3:00pm. We will re-open Sunday, January 27, at 3:00pm.

Enjoy the break!

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November 29, 2012

by ResNet Helpdesk

RESOLVED: Network issue affecting campus

Update:

This problem has been corrected and the network is now fully functional. The brief outage was caused by a mishap during construction of the new data center in the Stratton Administration building.

Original post:

There is currently a network problem affecting the entire campus. The Office of Information Technology is aware of the problem and is working to resolve the situation as quickly as possible.

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November 27, 2012

by ResNet Helpdesk

Resolved: Network issue affecting Golden Bear Village South

Update:

This issue has been resolved. If you're still experiencing problems getting connected, please try restarting your computer.

Original post:

Network Services has identified a bad network card causing residents of Golden Bear Village South to lose internet connectivity. A crew has been dispatched and will have the problem rectified as soon as possible.

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November 20, 2012

by ResNet Helpdesk

Thanksgiving hours for ResNet

ResNet and the Johnson Hall computer lab will be closed for Thanksgiving break from Tuesday, November 20 at 5:00pm through Monday, November 26 at 8:30am.

Enjoy the holiday!

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November 15, 2012

by ResNet Helpdesk

Brief network outage planned for Friday, Nov 16

From the Assistant Vice Provost for Information Technology:

The Academic and ResNet networks will be unavailable on Friday, November 16, from 6:30-6:45am.

This is the time necessary to be able to shut down and restart the central network switching equipment to correct an anomaly.

Thank you.

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January 24, 2013

by ResNet Helpdesk

UPDATE: ResNet Wireless down in Dixon Hall L1-2 lounge

UPDATE: The access point in the L1-2 lounge (2nd floor) has been replaced. However, subsequent testing uncovered problems with the antennas providing wifi access to the Dixon courtyard. This will be addressed when the weather is more cooperative.

The campus power outage caused by Hurricane Sandy last week knocked out the ResNet Wireless access point in the L1-2 lounge (2nd floor). The remaining 14 access points that serve Dixon Hall (and the Dixon courtyard) remain fully operational. ResNet staff is working with the wireless vendor to replace the bad access point as quickly as possible.

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October 31, 2012

by ResNet Helpdesk

Residence halls reopened

Power has been restored to most of campus, allowing KU to resume normal activities. Residence halls are reopened as of 10 a.m. this morning (10/31). Classes will resume Thursday morning (11/1) at normal time.

Please note that the weather has caused some road closures in the area, including Kutztown Road just west of campus. There is no information at this time as to when it will reopen. Students coming to campus from U.S. 222 South (from Reading) should take the by-pass to 737 South and enter campus through the borough of Kutztown.

Office of University Relations

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October 25, 2012

by ResNet Helpdesk

The FBI Virus hits campus

The ResNet help desk has seen several student computers infected the the FBI Moneypak ransomware virus. This piece of malware attempts to extort money by redirecting the user to a phony FBI page and alleging the computer has been involved in illegal activity. It demands a penalty fine of $100 or $200 to be paid (typically by purchasing a game card) in order to unlock the computer system within the allotted time of 72 hours.

In addition to attempting to extort money, this malware can also make malicious entries in the Windows registry and install keyloggers and other malware.

If your computer is redirected to a web page that purports to be from the FBI, don't attempt to pay any fine. Immediately take your computer to the ResNet help desk where the virus can be removed.

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October 2, 2012

by ResNet Helpdesk

AVG 2013 not yet supported

The recent release of AVG 2013 antivirus software is not supported by ForeScout. As a result, students who upgrade to AVG 2013 receive warning messages in their web browser that their antivirus software is out-of-date.

We strongly recommended that students planning to upgrade to AVG 2013 wait until it is fully supported.

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September 19, 2012

by ResNet Helpdesk

ResNet bandwidth doubled!

Last week, Network Services was able to flip the switch that effectively doubles the amount of Internet bandwidth available to residents.

Planning for the increase in bandwidth began in January and involved a coordination of efforts among ResNet, Network Services and the PASSHE Network Operations Center (NOC) located in West Chester.

Bandwidth is essentially the amount of data that can pass to/from the internet, analogous to the number of lanes on a highway. The more lanes you have, the more quickly traffic is able to flow.

Previously, ResNet bandwidth was limited to 200Mb per second. Now, because of a unique sharing system that allows ResNet to borrow unused bandwidth from the Academic Network (and vice versa), residents are enjoying throughput as high as 500Mb+ per second at certain times of the day.

Although ResNet bandwidth has increased more than 1000% since April 2006, it's difficult to keep up with student demand. To help ease congestion, a number of bandwidth management devices are utilized. One such device, which kicks in when the internet pipe reaches 90% utilization, attempts to provide equitable bandwidth to all users by "borrowing" from the heavy users in order to minimize lag for the not-so-heavy users. The result is that users uploading/downloading huge files and running dozens of concurrent sessions during peak times will see their file transfers take longer than they would during off hours.

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September 4, 2012

by ResNet Helpdesk

UPDATE: Network issue affecting Old Main has been fixed

UPDATE: This problem was worked on throughout the weekend and finally resolved at 9:00am today.

Late Friday afternoon a network issue was discovered in Old Main, affecting residents on floors 3-5. Some residents were experiencing slow transfer speeds or having problems getting connected at all. Network Services has been contacted and is working to resolve the situation.

Updates will be posted here as soon as they become available.

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August 14, 2012

by ResNet Helpdesk

Network outage weekend of Aug 17-20

University Systems, network and telephones unavailable this weekend, Aug. 17-20 --- Because of the renovations to the KU Data Center, located behind the Stratton Administration Center, electrical power will need to be turned-off which will mean outages in several main systems. The two weekends planned for these outages: Aug. 17-20 and Nov. 23-26. Please see the information detailing these outages here: http://www.kutztown.edu/news/brief/2012/August/12-08-08Poweroutage1.pdf

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April 17, 2012

by ResNet Helpdesk

Big bandwidth bump slated for Fall 2012

Plans and funding are in place to double internet bandwidth for the residential network (ResNet) from 200Mb to 400Mb by August 2012.

The ResNet network has consistently seen modest annual bandwidth increases to respond to student demand without increasing the cost to residents. Fifteen years ago, the University undertook a major project and borrowed money to wire all residence hall rooms for high-speed network and internet access. Now that the initial loan is about to be paid off, the savings are being reinvested into the network.

Bandwidth is essentially the amount of data that can pass to/from the internet, analogous to the number of lanes on a highway. The more lanes you have, the more quickly traffic is able to flow.

Although ResNet bandwidth has increased nearly 500% since April 2006, it's difficult to keep up with student demand. For example, on a normal weekday the 200Mb pipe currently in place is completely filled most of the time -- from about 10am to 3am.

To help ease congestion, a number of bandwidth management devices are utilized. One such device, which kicks in when the internet pipe reaches 90% utilization, attempts to provide equitable bandwidth to all users by "borrowing" from the heavy users in order to minimize lag for the not-so-heavy users. The result is that users uploading/downloading huge files and running dozens of concurrent sessions during peak times will see their file transfers take longer than they would during off hours.

Although the jump to 400Mb is a substantial increase, we still expect to see peak usage numbers that require continued use of bandwidth management devices. However, peak usage time should be greatly reduced, resulting in a faster internet connection for all residents.

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March 6, 2012

by ResNet Helpdesk

Fiber problem rectified in Old Main

Network Services identified a bad fiber connection that degraded network performance on Old Main 3rd, 4th and 5th floors. The bad connection has been disabled (repair is being scheduled) and performance is noticeably improved.

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February 17, 2012

by ResNet Helpdesk

Fiber problem rectified in Bonner Hall

Network Services identified a bad secondary fiber connection that degraded network performance on Bonner 4th and 5th floors. The secondary connection has been disabled (repair is being scheduled) and performance is noticeably improved.

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December 14, 2011

by ResNet Helpdesk

SkyDrive app available for iPhone/iPad

SkyDrive, the cloud-based file storage service included with all students' Windows Live accounts, is now available as a free app for iPhone, iPad and Windows Phone. Read more...

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December 14, 2011

by ResNet Helpdesk

ForeScout adds support for AVG 2012

Update: Full support for AVG 2012 antivirus software has been added to ForeScout with their general release on December 14, 2011.

Background: The recent release of AVG 2012 antivirus software was not supported by ForeScout. As a result, students who upgraded to AVG 2012 received warning messages in their web browser that their antivirus software is out-of-date.

We strongly recommended that students planning to upgrade to AVG 2012 wait until it is fully supported.

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