Services provided

Tags

HistoryEdited Jul 19, 2012 9:59 AM by ResNet Helpdesk…

The ResNet helpdesk staff is composed of full-time students who share an affinity for fixing computer problems and helping others. The services the helpdesk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
•	Adware/Spyware removal and prevention
•	Trojan removal
•	Anti-virus installation
•	Virus removal/prevention
•	System updates
•	System restores

Miscellaneous
•	Email password changes

Hardware issues
•	Network interface card installation
•	Assistance with student-owned peripherals (i.e. printers, scanners, etc.)
•	Data recovery from damaged media

Network issues
•	Connectivity problems
•	Network authentication problems
•	Network remediation problems

The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

	Walk-in service Students who want the fastest possible service are welcome to stop by the ResNet helpdesk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.
	Drop-off service Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet helpdesk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.
	House call House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet helpdesk and arrange for someone to come to your room to provide assistance.
	Phone support Helpdesk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the helpdesk or scheduling a house call.

Support for off-campus students

The ResNet helpdesk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet helpdesk.

There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.

Comments

/groups/helpdesk/search/index.rss?tag=hotlist/groups/helpdesk/search/?tag=hotWhat’s HotHotListHot!?tag=hot6/groups/helpdesk/sidebar/HotListhelpdeskResNet Helpdesk2013-03-25 16:17:03+00:002013-03-25 16:17:03updated4helpdeskResNet Helpdesk2013-03-25 16:15:53+00:002013-03-25 16:15:53updated3Added tag - hothelpdeskResNet Helpdesk2013-03-25 16:15:51+00:002013-03-25 16:15:51addTag2First createdhelpdeskResNet Helpdesk2013-03-25 15:48:12+00:002013-03-25 15:48:12created1wiki2013-03-25T16:17:03+00:00groups/helpdesk/wiki/66be2FalseProblem: "I get an error trying to access the 'myhousing.kutztown.edu' website"/groups/helpdesk/wiki/66be2/Problem_I_get_an_error_trying_to_access_the_myhousingkutztownedu_website.htmlResNet Helpdesk4 updatesProblem: "I get an error trying to access the 'myhousing.kutztown.edu' website" Overview: Some Macintosh users may see an error message similar to the one below when they try to visit myhousing.kutztown.edu: [myhousing...Falsehelpdesk2013-03-25T16:17:03+00:00Added tag - hothelpdeskResNet Helpdesk2013-02-28 17:04:15+00:002013-02-28 17:04:15addTag4helpdeskResNet Helpdesk2013-02-28 17:04:04+00:002013-02-28 17:04:04updated3helpdeskResNet Helpdesk2013-02-28 17:02:36+00:002013-02-28 17:02:36updated2First createdhelpdeskResNet Helpdesk2013-02-28 17:02:09+00:002013-02-28 17:02:09created1weblog2013-02-28T17:04:04+00:00groups/helpdesk/weblog/7791eFalseCAMPUS ADVISORY: Warning from KU Information Technology and Dean of Students regarding Spam/Phishing-type emails/groups/helpdesk/weblog/7791e/CAMPUS_ADVISORY__Warning_from_KU_Information_Technology_and_Dean_of_Students_regarding_SpamPhishingtype_emails.htmlResNet Helpdesk4 updatesCAMPUS ADVISORY: Warning from KU Information Technology and Dean of Students regarding Spam/Phishing-type emails To the University Student community: Please be cautious and alert about Spam/Phishing-type emails. Please do not click any links i...Falsehelpdesk2013-02-28T17:04:04+00:00helpdeskResNet Helpdesk2013-02-21 15:58:40+00:002013-02-21 15:58:40updated3Added tag - hothelpdeskResNet Helpdesk2013-02-21 15:58:38+00:002013-02-21 15:58:38addTag2First createdhelpdeskResNet Helpdesk2013-02-21 15:40:50+00:002013-02-21 15:40:50created1wiki2013-02-21T15:58:40+00:00groups/helpdesk/wiki/5417cFalseWireless printers and ResNet/groups/helpdesk/wiki/5417c/Wireless_printers_and_ResNet.htmlResNet Helpdesk3 updatesWireless printers and ResNet [wireless_print_server_icon.jpg]Many personal printers on the market offer wireless printing capability. Although this is a great feature in a ho...Falsehelpdesk2013-02-21T15:58:40+00:00helpdeskResNet Helpdesk2012-11-15 15:52:04+00:002012-11-15 15:52:04updated20Added tag - hothelpdeskResNet Helpdesk2012-11-15 15:51:00+00:002012-11-15 15:51:00addTag19helpdeskResNet Helpdesk2011-06-16 14:45:54+00:002011-06-16 14:45:54updated18helpdeskResNet Helpdesk2011-06-16 14:44:42+00:002011-06-16 14:44:42updated17helpdeskResNet Helpdesk2011-06-16 14:43:02+00:002011-06-16 14:43:02updated16Removed tag - hothelpdeskResNet Helpdesk2010-03-11 14:25:09+00:002010-03-11 14:25:09removeTag15helpdeskResNet Helpdesk2010-02-02 17:10:38+00:002010-02-02 17:10:38updated14helpdeskResNet Helpdesk2010-02-02 17:06:32+00:002010-02-02 17:06:32updated13helpdeskResNet Helpdesk2010-02-02 17:01:38+00:002010-02-02 17:01:38updated12helpdeskResNet Helpdesk2010-02-02 17:00:12+00:002010-02-02 17:00:12updated11Added tag - ids and passwordshelpdeskResNet Helpdesk2009-12-22 19:17:24+00:002009-12-22 19:17:24addTag10helpdeskResNet Helpdesk2009-12-09 16:21:51+00:002009-12-09 16:21:51updated9helpdeskResNet Helpdesk2009-12-09 16:21:36+00:002009-12-09 16:21:36updated8helpdeskResNet Helpdesk2009-12-09 15:36:40+00:002009-12-09 15:36:40updated7helpdeskResNet Helpdesk2009-11-02 19:04:39+00:002009-11-02 19:04:39updated6helpdeskResNet Helpdesk2009-11-02 19:04:17+00:002009-11-02 19:04:17updated5helpdeskResNet Helpdesk2009-11-02 19:03:38+00:002009-11-02 19:03:38updated4Added tag - hothelpdeskResNet Helpdesk2009-11-02 15:58:56+00:002009-11-02 15:58:56addTag3helpdeskResNet Helpdesk2009-11-02 15:58:52+00:002009-11-02 15:58:52updated2First additionhelpdeskResNet Helpdesk2009-11-02 15:57:09+00:002009-11-02 15:57:09created1wiki2012-11-15T15:52:04+00:00groups/helpdesk/wiki/ddb5bFalseNetwork password expired? Don't let it happen to you.../groups/helpdesk/wiki/ddb5b/Network_password_expired_Dont_let_it_happen_to_you.htmlResNet Helpdesk20 updatesNetwork password expired? Don't let it happen to you... Background: For security purposes, network passwords automatically expire every 180 days. However, unless you set reminders for yourself to chan...Falsehelpdesk2012-11-15T15:52:04+00:00helpdeskResNet Helpdesk2012-10-02 14:33:31+00:002012-10-02 14:33:31updated4helpdeskResNet Helpdesk2012-10-02 14:32:20+00:002012-10-02 14:32:20updated3Added tag - hothelpdeskResNet Helpdesk2012-10-02 14:32:18+00:002012-10-02 14:32:18addTag2First createdhelpdeskResNet Helpdesk2012-10-02 14:31:27+00:002012-10-02 14:31:27created1weblog2012-10-02T14:33:31+00:00groups/helpdesk/weblog/5ae74FalseAVG 2013 not yet supported/groups/helpdesk/weblog/5ae74/AVG_2013_not_yet_supported.htmlResNet Helpdesk4 updatesAVG 2013 not yet supported [9ea81.png]The recent release of AVG 2013 antivirus software is not supported by ForeScout. As a result, students who upgrade to AVG 2013 receive...Falsehelpdesk2012-10-02T14:33:31+00:00hot/groups/helpdesk/search/index.rss?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomelist/groups/helpdesk/search/?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomeRecent ChangesRecentChangesListUpdates?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcome0/groups/helpdesk/sidebar/RecentChangesListmodifiedDateallRecent ChangesRecentChangesListUpdateswiki/welcomeNo recent changes.reverse5search