Fall/Spring Hours:
M-Th: 8:30am-midnight
Fri: 8:30am-6:00pm
Sat: 2:00pm-6:00pm
Sun: 4:00pm-midnight

e2Campus Alert

Kutztown University students, staff and faculty can be warned of life-threatening situations on campus and weather-related closures. The warning system allows you to register two cell phone numbers and two e-mail addresses to receive emergency text messages.

Sign up for e2Campus Alert messages...
D2L

D2L, Kutztown University's learning management system, is used to deliver the university's online courses, as well as to support the face-to-face classes.

Log into D2L...
MyKU

MyKU is Kutztown University's student information system. It provides access for students to register for courses, view final course grades, make online payments, and more.

Log into MyKU...
Office 365

Every KU student receives a subscription to Microsoft Office 365. This subscription entitles students to download a full version of Office 2016 on up to five different devices.

Log in and download Office 2016...
KU student email

All students receive a @live.kutztown.edu email address for official university communication.

Log into student email...


Reset my password...


Fall/Spring Hours:
M-Th: 8:30am-midnight
Fri: 8:30am-6:00pm
Sat: 2:00pm-6:00pm
Sun: 4:00pm-midnight


ResNet FAQ
Last updated: 06/19/2017 12:19:19

How do I get a KU username and password?

All students receive their unique KU username and password shortly after applying to the university. This information is mailed to the student's home address.

The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.


How do I get a KU email address?

Your KU email address is included in the same letter as your username and password (see above).


Do I have to use my KU email address?

Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.


What kind of computer should I buy?

There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer. 

If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.

Click here for more detailed information regarding recommended computers.


What software do I need?

Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.

That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.

If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.


Am I eligible for other discounted software or hardware?

Yes. KU students may purchase software and hardware at a discount through a program with Journey Ed.


What kind of anti-virus should I have?

It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):


What if my computer gets infected with a virus? 

If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.

Off-campus students are also able to take computers to our help desk, but there is a fee for that service.

Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.


Does Kutztown University sell computers?

The KU Campus Store does sell computers as well as student-discounted hardware/software bundles. Please contact the KU Campus Store for more information.


Can I use a laptop in class?

Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.


How do I secure my laptop?

  • Never leave your laptop unattended in a public space.
  • It's a good idea to use a laptop cable/lock to physically secure it to a piece of furniture in your residence hall room.
  • To secure your data, set a screen saver that requires a password.

Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed LoJack for Laptops, which can allow police to locate computers that have been reported stolen.


Where can I get my computer repaired or serviced?

Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...

For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.


Is the ResNet help desk an authorized repair service center?

No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.


Does the ResNet help desk charge a fee?

The ResNet help desk is a free service for students who live on campus.

Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations. (More info...)


Is Internet access included in the housing fee?

Yes. Internet access (Wi-Fi and wired), cable television and land-line telephone service (with voicemail) within the residence halls are all included in the housing fee.


Is there Wi-Fi available in the residence halls?

Yes. There are more than 900 access points providing Wi-Fi access throughout all residential buildings. The residence hall Wi-Fi network is named ResNet WiFi.

Another Wi-Fi network, named BearNet, is available in non-residential buildings.


If I don't want to use Wi-Fi, can I have a wired connection to the Internet?

Yes. All residence hall rooms are equipped with wired network jacks (one per resident). Students need to provide their own Ethernet cable.

Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)


Can I use my own wireless router?

No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.


Do I need a printer?

It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.

If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)


Must I pay for printing? 

Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.


How strong is the cellular phone service in the residence halls? 

It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.

In the Golden Bear Village apartment complexes, cellular service is generally good.

Click here for further information...


Is my TV compatible with the cable service, or do I need a box? 

Most TVs don't require any type of converter box in order to receive the full complement of 100+ channels.

If you aren't receiving all channels after performing a full channel scan, please contact our cable provider, Service Electric, at 800-344-0347. They can help you determine whether or not your TV is compatible and set you up with a converter box if necessary.

If your TV requires a converter box, Service Electric will require a security deposit which is fully refunded when the box is returned.


Will Google Chromecast work in my room?

No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.


Will Apple TV work in my room?

Yes, Apple TV works on both the wired and wireless networks. However, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Apple TV.


Will my Roku device work in my room?

Yes, Roku devices work on both the wired and wireless networks. You do not need to register your Roku device with ResNet.


Recommended computers
Last updated: 06/13/2017 14:12:54

Kutztown University takes pride in promoting diversity on campus, and personal computing is no exception. Accordingly, the university does not officially recommend one computer system over another. If you plan on purchasing a new computer for use on campus, here are a few things to consider:

Hardware

Choice of hardware is really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

We do see some desktop computers, but space in a residence hall room is generally at a premium so most students opt for a portable computer. 

Chromebooks can be seen as an economical alternative to traditional laptops. The major drawbacks to Chromebooks are that you can't install Microsoft Office on them (although they can run Office Online applications -- see Software below) and they have extremely limited offline capability. We typically receive a handful of inquiries each year concerning the viability of Chromebooks, but few of our students use them as a primary computer.

Software

Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on every Mac and Windows PC on campus, so you'll likely want to have it on your own computer for compatibility.

That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. This subscription provides student access not only to official KU email, but also to free downloadable versions of Microsoft Office for multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

Because Office 365 is a subscription-based service, versions of Microsoft Office students download and install on their personal devices will stop working nine months after the student graduates from the university.

Wired vs. Wireless

Residence hall rooms provide both wired and wireless access to the campus network and internet. Although the majority of students solely rely on wireless access, you may want the option of wired access. If so, be sure your computer has a built-in Ethernet port; otherwise you can purchase a USB Ethernet adapter.

KU Campus Store

The KU Campus Store offers competitive pricing on a variety of computer hardware/software bundles, and they also offer extended warranties that cover accidental damage (generally not covered by manufacturer warranty). 

If you have questions about the hardware/software bundles, or to customize an order, please contact the KU Campus Store directly:

KU Campus Store
610-683-4099
bookstore@kutztown.edu
www.kubstore.com
Download computer bundles flyer - 2017


Installing Microsoft Office
Last updated: 06/01/2017 08:29:59

The Office 365 subscription afforded all KU students provides the ability to download and install a full suite of Microsoft Office applications (Word, Excel, PowerPoint, etc.) on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

Office 365 is a subscription-based service, so any applications you install on your personal devices will only work during your time at KU. For more detailed information about what happens to your account and files after graduation, please refer to the following article:

Question: What happens to my Kutztown University files and account when I leave KU?

System requirements for PC/Mac:

Windows users: Before attempting to install Office on your Windows PC, we recommend completely removing any outdated or trial versions of Office that may be installed. It’s also a good idea to make sure your computer’s operating system is updated.

Macintosh users: Mac users must be running OS X 10.10 (Yosemite) or newer. 

To download/install Microsoft Office on a PC/Mac:

  1. Log into your KU email account. Then click the Office 365 button in the upper-left corner.



  2. Click the Install Office 2016 link near the upper-right corner and simply follow the on-screen instructions.

To install Microsoft Office on a tablet or smartphone:

Each Office program (Word, Excel, PowerPoint, etc.) is available as a separate app on the App Store and Google Play.

Go to the App Store (for iOS) or Google Play (for Android) and get the free Microsoft Word app. When you open the app, you're prompted to enter either a Microsoft account or a Work account. Choose Work account and sign in with your KU email address and password.

Once logged in, in addition to being able to create new documents, you can access files on your OneDrive or select Office Apps to get other Office programs (e.g. Excel, PowerPoint, OneNote, etc.).

 

Please note: Some students may experience problems attempting to download/install Office on their personal device. Although most students experience no problem, we can’t guarantee Office will install properly on your device.

If you do experience problems installing Office, please stop by the ResNet helpdesk or contact us online.

Office Online:

As an alternative to installing Office on your personal device, all students have the option to run Office Online. Office Online includes versions of Word, Excel, PowerPoint and OneNote that run directly within your web browser -- no installation required.

Click here for more information on creating/saving documents using Office Online.


Problem: "I can't get to the login page"
Last updated: 05/30/2017 14:41:02

Overview:

All students are periodically (about once every 15 days) required to log into the network in the residence halls. Although the web browser on your device should automatically redirect you to the login page, it's possible for the redirect to fail if you're attempting to browse to a secure web site (i.e. any site beginning with 'https'). When this happens, you could see a privacy warning similar to one of the following:

"Browser can't open page because it can't establish a secure connection"

"The Wi-Fi you are using may require you to visit forescout.kutztown.edu"

"Your connection is not private"

Solution:

Fortunately the solution is a simple one. Just browse to any non-secure web page (e.g. http://www.kutztown.edu). This will redirect the browser to the login page without getting hung up on the browser's security settings.

 

 


ResNet off-campus support program
Last updated: 05/30/2017 11:24:02

Scope of work

  • The ResNet help desk offers pay-for-service technical support to Kutztown University students residing off-campus.
  • The ResNet help desk does not offer on-site support to students residing off-campus. All off-campus support is provided in-house at the ResNet help desk.
  • The ResNet help desk does not provide warranty service. For devices still under a manufacturer warranty, the ResNet help desk will only provide services that do not void the warranty.
  • The ResNet help desk cannot guarantee a completion date for work. All on-campus support issues take precedence over off-campus support issues.
Blackout periods
The ResNet help desk reserves the right to refuse off-campus support requests during the first 3 weeks of a semester.
Cost
$19.00 per 1/2-hour (Free estimate)
Terms of service
All work performed by Kutztown University ResNet staff is done in good faith. Although ResNet staff will attempt to resolve any subsequent problems that may result from hardware/software installation and configuration, Kutztown University and Kutztown University ResNet staff cannot ultimately be held responsible for any hardware damage or loss of data.

ResNet Hours & Location
Last updated: 05/30/2017 11:18:15

Summer hours:

The ResNet helpdesk offers limited support to on-campus students during summer sessions. To request help, submit a help request form or call the helpdesk and leave a message. Support is offered M-F from 8am-4pm.

Fall and Spring semester hours:

Mon: 8:30am - midnight
Tue: 8:30am - midnight
Wed: 8:30am - midnight
Thu: 8:30am - midnight
Fri: 8:30am - 6:00pm
Sat: 2:00pm - 6:00pm
Sun: 4:00pm - midnight

 Location:

The ResNet helpdesk is located in Johnson Hall. The entrance is on the west side of the building (closest to the parking lot).


CAMPUS DOWNLOADING: Protect yourself. Do it legally.
Last updated: 05/30/2017 11:11:42

Many college students see unauthorized music downloading as harmless and don't fully understand its consequences. Illegal downloading presents a serious issue on college campuses and can be costly to the university administration in terms of resources such as excessive use of bandwidth and time spent responding to infringement notices.

This video, produced by the Recording Industry Association of America (RIAA), provides insight into some of the risks involved in illegal downloading. 

Click here for a related video regarding copyright infringement on campus.
 

What is ResNet?
Last updated: 05/30/2017 11:08:43

ResNet (short for Residence Hall Network & Computing) is a collaborative service provided by the Office of Information Technology and Housing & Dining Services and Residence Life.

ResNet is responsible for providing internet access and technology support to all resident students. Highlights of the ResNet program include:

  • A high-speed, enterprise wi-fi network (ResNet WiFi) providing convenient internet access throughout the residence halls
  • wired internet access port for each resident (port-per-pillow) for non-wireless network devices
  • A dedicated ResNet help desk, open 7 days a week during the academic year, to provide free technology-related support to resident students
  • A campus-wide, digital cable television service providing a connection for every resident
  • A land-line telephone system with optional voicemail service
  • More than 70 public computers located in computer labs, lounges and lobbies throughout the residence halls

ResNet Mission Statement

"ResNet (Residence Hall Network and Computing Services) provides access, service and support of information technologies in order to promote the living/learning environment in the residential community. Furthermore, ResNet contributes to the development of residents through education and awareness/advocacy of current technology-related issues."


Problem: "How do I make sure my iPhone stays connected to Wi-Fi?"
Last updated: 05/30/2017 11:03:46

Starting with iOS 9, Apple began providing Wi-Fi Assist on all cellular devices. Wi-Fi Assist is designed to allow your iPhone to automatically switch from Wi-Fi to your cellular data network if it detects a dip in Wi-Fi signal strength.

While this seems like a completely reasonable service to provide users, it may not be in your best interest, especially if you have a capped data plan.

Wi-Fi Assist is turned on by default, so you may notice your phone switching to your data plan, even when you would prefer it to stay connected to Wi-Fi.

To find the Wi-Fi Assist setting, go to Settings >> Cellular and scroll all the way to the bottom. Turn off Wi-Fi Assist to make sure your iPhone stays connected to Wi-Fi when available.


Activating a voice mailbox in your room
Last updated: 05/30/2017 11:01:07
 
All residence hall rooms are equipped with a land-line telephone jack (red). Although students need to provide their own telephone, the university does provide free voice mail for all students.

To activate voice mail on the land-line telephone in your room, contact telephone services at 610-683-4650 (x34650).

Please note that although a room may be equipped with multiple telephone jacks, only one phone number is assigned per room. However, each resident within the room can set up his/her own voice mailbox. You can check with your front desk to find the phone number assigned to your room.
 
 
 
 
 
 
 
 
 
 

MyKU: Getting help
Last updated: 05/30/2017 10:51:38

The following link includes learning modules and how-to guides for using the MyKU system to register for classes, make changes to your account, etc. 

 

 

 

 

 

 

 


Copyright infringement and ResNet
Last updated: 05/30/2017 10:48:44

During the 2016-17 academic year, 15 KU students were nabbed by the recording, motion picture and television industries for sharing copyrighted music, movies and TV shows.

Most of the students sharing copyrighted material were using BitTorrent filesharing programs. These peer-to-peer programs, like uTorrent, display the student's IP address and make it very easy for the Recording Industry Association of America (RIAA) and other organizations to trace violations back to a specific student-owned computer.

In order to abide by the Digital Millenium Copyright Act, when Kutztown University receives a copyright infringement notification from the RIAA or other organization, the identified student's internet access is immediately blocked and the Office of Student Conduct Standards is notified. First-time infringers are required to take their computer to the ResNet helpdesk where the filesharing client can be removed from the system. After that, the student's network access is re-enabled.

Repeat infringers could potentially lose network access permanently.

Facts about music/movie downloading and sharing

Did you know that... 

...the Recording Industry Association of America (RIAA), Motion Picture Association of America (MPAA) and other organizations target college campuses for peer-to-peer (P2P) use.

...if you are identified for sharing copyrighted material, you will be blocked from logging into the network.

...if you are identified for sharing copyrighted material, you will be sanctioned by the Office of Student Conduct Standards.

...studies have estimated 45% of files downloaded using P2P applications include some form of unexpected payload (e.g. virus, spyware, etc).

...P2P applications are extremely bandwidth-intensive and slow down the network for everyone else.

Fortunately, there are many other legal alternatives for downloading and/or streaming music and movies. If you have any questions about programs that provide downloading/filesharing services for music, movies, TV shows, etc., please email resnet@kutztown.edu.


Setting up email / Office 365 on your phone or tablet
Last updated: 05/30/2017 10:36:43

Microsoft provides extensive online instructions for connecting your Office 365 account to your mobile phone or tablet device.

After clicking the link below, select your particular device and follow the instructions for setting up a school account that uses Office 365.

Office 365 instructions


If you're specifically looking to set up your university email account on an iOS device...

...using the iOS Mail app

...using the Outlook app

If you're specifically looking to set up your university email account on an Android device...

...using the Android email app

...using the Outlook app

 

 

 

 

 

 

 

 


Student email login
Last updated: 05/30/2017 10:22:02

Students can log into their KU email account here.

If you'd like to bookmark the email login, use outlook.com/live.kutztown.edu.

 

 

 

 

 

 

 

 

 


ResNet computer labs
Last updated: 05/30/2017 10:18:58

Four residence halls on campus have computer labs available to residents. Three of the labs (Beck Hall, Dixon Hall and Golden Bear Village South) are open 24 hours a day. The fourth, Johnson Hall, is open to residents of any building and maintains the same hours as the ResNet help desk.

The Golden Bear Village South space also includes two collaboration rooms. Each room is equipped with a mounted, 42" flat-screen monitor, a built-in PC, and four HDMI connectors/adapters for students to connect their own device(s).

All labs include both iMacs (running Mac OS X) and Lenovo PCs (running Windows 10) as well as a networked laser printer. 

Beck Hall 220
• 3 Lenovo PCs
• 4 iMacs
• 1 HP 4015 printer

Dixon Hall 134
• 9 Lenovo PCs
• 6 iMacs
• 1 HP 4515 printer

Golden Bear Village South 10-105
• 5 Lenovo PCs
• 4 iMacs
• 1 HP M604 printer

Johnson Hall (ResNet)
• 10 Lenovo PCs
• 10 iMacs
• 2 HP 602 printers

Other public computers

In addition to the ResNet computer labs, there are several other public computers available within the residence halls:

Berks Hall - Lobby: 1 Lenovo PC, 1 iMac
Berks Hall - 2nd floor lounge: 1 Lenovo PC, 1 iMac
Berks Hall - 3rd floor lounge: 1 Lenovo PC, 1 iMac

Bonner Hall - Lobby: 1 iMac

Deatrick Hall - 1st floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 2nd floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 3rd floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 4th floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 5th floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 6th floor lounge: 1 Lenovo PC, 1 iMac

Lehigh Hall - 2nd floor lounge: 1 Lenovo PC, 1 iMac
Lehigh Hall - 3rd floor lounge: 1 Lenovo PC, 1 iMac

Schuylkill Hall - 2nd floor lounge: 1 Lenovo PC, 1 iMac
Schuylkill Hall - 3rd floor lounge: 1 Lenovo PC, 1 iMac

University Place - Lobby: 1 iMac

 


Question: What happens to my Kutztown University files and account when I leave KU?
Last updated: 05/30/2017 09:59:11

Files on university-owned servers
Any files that you have stored on university-owned servers will be removed within months after you leave. Therefore, if you wish to retain these files, please move them to a personal dropbox or external drive before you leave the university. You may also want to consider emailing files to yourself.

Outlook student email account
Your live.kutztown.edu email address is yours to keep. Nine months after you graduate/leave KU, your account is converted from a normal student account to an alumni account, but your Outlook email address remains the same and will continue to work.

Office Online
Nine months after you graduate/leave KU, your account is converted from a normal student account to an alumni account. At that time, you will no longer be able to access any of the Office Online applications (other than Outlook Mail), so be sure to move any content you wish to keep to another source.

Microsoft Office 2016
If you installed Microsoft Office 2016 on your computer or other personal device, it will continue to work for nine months after you graduate/leave KU. After nine months your account is converted to an alumni account, and Office 2016 will begin running in "read-only" mode. In other words, you can continue to use the Office 2016 applications to open and read documents, but you won't be able to edit or create new documents unless/until you acquire a new Office 2016 subscription, either personally or through your employer/school. 


Problem: "My Amazon Fire TV/Stick won't connect to the internet"
Last updated: 05/30/2017 09:49:44

Before your Amazon Fire TV/Stick will be able to connect to the internet from campus, you'll need to register its Wi-Fi/Wired MAC address.

Finding the Wi-Fi/Wired MAC address of your Amazon Fire TV/Stick:

  1. From the Fire TV's home screen, go to Settings
  2. Select System -> About -> Network
  3. Locate the MAC Address (Wi-Fi) and/or MAC Address (Wired)
  4. Send an email to resnet@kutztown.edu and let us know you want to register your Amazon Fire TV/Stick. Be sure to include the Wi-Fi MAC Address (or Wired MAC Address) in the message.

We'll send you an email to confirm the registration.

 
 
 

Services Provided
Last updated: 05/26/2017 16:42:17

The ResNet help desk staff is comprised of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
Adware/spyware removal, trojan removal, anti-virus installation, virus removal/prevention, system updates, system restores

Hardware issues
Hardware component installation, laptop screen replacement, iPhone screen repair, assistance with peripherals (printers, scanners, etc.), data recovery

Network issues
Connectivity problems, network authentication problems, Wi-Fi problems

Miscellaneous
Password changes

The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

Walk-in service
Students who want the fastest possible service are welcome to stop by the ResNet help desk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.
 
Drop-off service
Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet help desk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.
 
House call
House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet help desk and arrange for someone to come to your room to provide assistance.
 
Phone support
Help desk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the help desk or scheduling a house call.
 
Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.
 
There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.
 

Problem: "I don't know my network password"
Last updated: 05/26/2017 16:39:15

Problem: "I don't know my network password"  or "My password expired"

Solution: Students are able to reset their own password by visiting the Student Account Management site and providing some personal information to verify identity.
 
If you're unable to provide personal information to verify your identity, you'll need to contact the ResNet help desk or the IT Help Center (located in the Stratton Administration building) to have a new password created for you.
 
More information:
  • Students are automatically sent multiple email notifications BEFORE their password expires -- beginning 30 days beforehand -- reminding them to reset their password.
  • The Student Account Management site allows you to reset your password at any time.
  • When you reset your password on the Student Account Management site, your new password is sychronized across all KU systems (i.e. MyKU, Office365, Desire2Learn, e-Time, etc.).

 

 


Download Anti-Virus software
Last updated: 05/26/2017 16:34:30
Students and faculty/staff looking for anti-virus software for their personal computer are advised to download and install one of the following FREE programs:
 
Windows 10, 8:
Windows 7:
Mac OS X:
 

D2L: Getting help
Last updated: 05/26/2017 16:29:52

D2L is the learning management system (LMS) used at Kutztown University.

Support for D2L is available:

M-F 8am-4:30pm
d2lAdmin@kutztown.edu
610-683-4636

After hours and weekends
helpdesk@desire2learn.com
Toll free: 877-325-7778 or 519-772-0323

 

 

 


Office 365 settings for POP, IMAP and SMTP
Last updated: 05/26/2017 16:24:13

If you're using an email program or mobile device that requires POP, IMAP or SMTP settings for your Office 365 account, follow these steps to obtain the appropriate settings:

  1. Log into your Office 365 student email account.

  2. Click the settings menu (it looks like a gear -- next to your name in the toolbar) and select Mail (under "Your app settings").

  3. In the Options panel that appears on the left side of the window, select POP and IMAP.

 

Note: Your individual settings may look different than those listed above.


Wireless printers and ResNet
Last updated: 05/26/2017 16:23:07

Many personal printers on the market offer wireless printing capability. Although this is a great feature in a home setting, these printers are typically designed to work on a simple wireless network with a single wireless router, and they won't work on a large, enterprise wireless network like we have on campus.  As a result, we advise all residents who have a printer to:

  1. Connect it directly to the computer with a standard USB printer cable.
  2. Disable the printer's wireless signal. Wireless printers are notorious for creating Wi-Fi "noise" which will affect performance of your other devices that utilize Wi-Fi.

 

 

 


Nintendo Wii requires LAN adapter
Last updated: 05/26/2017 16:15:18

The Nintendo Wii uses a specific type of wireless encryption that is not compatible with the ResNet WiFi network. As a result, students who want to connect a Wii to the campus network are required to use a Wii LAN adapter and plug into a (green) wired network jack.

Click here for more information on Wii USB-to-Ethernet LAN adapters

 

 

 

 

 

 

 


Problem: "My Apple TV won't connect to the internet"
Last updated: 05/26/2017 16:09:56

Before your Apple TV will be able to connect to the internet from campus, you'll need to register its Wireless/Ethernet ID.

Finding the Wireless/Ethernet ID of your Apple TV: 

  1. Go the the main menu on your Apple TV and select Settings
  2. From the Settings menu, select General -> About
  3. Locate the Wireless ID (or Ethernet ID) on the About screen.
  4. Send an email to resnet@kutztown.edu and let us know you want to register your Apple TV. Be sure to include the Wireless ID (or Ethernet ID) in the message.
We'll send you an email to confirm the registration.
 
 
 
 
 
 

In-room network, phone, cable TV connections
Last updated: 05/26/2017 16:06:48

Here is a picture of the drop box connections found in a typical residence hall room. Please note that the position of the connectors can vary from one drop box to the next, but the red jack is always for telephone, and the green jack is always for the wired computer network.


Problem: "My network access is blocked"
Last updated: 05/26/2017 16:00:40

Problem: "My network access is blocked because I'm connected to an unauthorized router or some other NAT device."


Explanation: Routers and other NAT (Network Address Translation) devices create private networks and distribute private addresses, so they won't work when connected to the ResNet network. All NAT devices are blocked by design.

Solution: If you're connected to a router, unplug the router and connect your device to the ResNet wired or wireless network instead.

If you've enabled internet sharing on your computer and then lost network connectivity, disable internet sharing.

In a typical internet sharing configuration, a student plugs his computer into a network jack and then shares that connection via the wireless antenna on his computer (i.e. wifi). This effectively turns the computer into a wireless router because it distributes private IP addresses to the wireless clients connecting to it.

If you tried disabling internet sharing and still can't connect, shutdown your computer and then turn it back on. This will force ForeScout to reclassify your computer.

If you continue to experience problems, contact the ResNet help desk.

 


Being "mal-aware"
Last updated: 05/26/2017 15:38:30

Malware is a term used to describe a broad category of unwanted or damaging software that includes toolbars, viruses, worms, trojan horses, rootkits, spyware, and adware. The effects of malware range from brief annoyance to computer crashes and identity theft. Malware is easier to avoid than it is to remove. Avoiding malware involves a two-part strategy. Follow these guidelines for staying safe.

Prevent Malware With Smart Online Behavior

The single biggest factor in preventing a malware infection on your PC is you. You don't need expert knowledge or special training. You just need vigilance to avoid downloading and installing anything you do not understand or trust, no matter how tempting, from the following sources:

  • From a website: If you are unsure, leave the site and research the software you are being asked to install. If it checks out, you can always come back to site and install it. If it is not okay, you will avoided a malware headache.
  • From e-mail: Do not trust anything associated with a spam e-mail. Approach e-mail from people you know with caution when the message contains links or attachments. If you are suspicious of what you are being asked to view or install, don't do it.
  • From physical media: Your friends, family, and associates may unknowingly give you a disc or flash drive with an infected file on it. Don't blindly accept these files; scan them with security software. If you are still unsure, do not accept the files.
  • From a pop-up window: Some pop-up windows or boxes will attempt to corner you into downloading software or accepting a free "system scan" of some type. Often these pop-ups will employ scare tactics to make you believe you need what they are offering in order to be safe. Close the pop-up without clicking anything inside it (including the X in the corner). Close the window via Windows Task Manager (press Ctrl-Alt-Delete to bring up Task Manager).
  • From another piece of software: Some programs attempt to install malware as a part of their own installation process. When installing software, pay close attention to the message boxes before clicking NextOK, or I Agree buttons. Scan the user agreement for anything that suggests malware may be a part of the installation. If you are unsure, cancel the installation, check up on the program, and run the installation again if you determine it is safe.

Remove Malware With the Right Software

Chances are that no matter how careful you are, you will be infected some day. That's because malware is designed to sneak onto your computer in ways you can't possibly foresee. Enlist the help of the following software:

  • An updated operating system: Use Windows Update. Take advantage of its ability to automatically notify you of updates, or better yet, to automatically download and install updates.
  • An updated browser: No matter which browser you use, keeping it current is vital to preventing infection. Take advantage of your browser's pop-up blocking, download screening, and automatic update features.
  • Antivirus software: You must run an antivirus program to be safe. Keep it updated, turned on, and schedule a scan to run at least once a month. (Don't run two antivirus programs; they will interfere with one another.) Effective, free antivirus programs are available here.
  • Anti-malware: Also called anti-spyware, many antivirus applications include an anti-malware component. If yours does not, install and use a standalone anti-malware program that does not conflict with your antivirus program. Keep it updated.
  • Firewall: If you aren't running a third-party firewall, use Windows Firewall. (Don't run two firewalls at once; they will interfere with one another.)

Source: PCWorld.com


Problem: "I lost my Windows discs. How do I replace them?"
Last updated: 05/26/2017 15:34:08

This information is provided by ZDNet:

Summary: Did your most recent Windows PC come with reinstallation media? Many do, some don't. But contrary to what you might have read, creating replacement Windows discs is easy, and every major PC maker will supply backup discs, sometimes for free. 

Read the article on ZDNET

  

 

 

 


Making a land-line telephone call from your room
Last updated: 05/26/2017 15:31:08

To make a land-line call from your room, you need to have your own phone plugged into the RED telephone jack. 

  • To make local calls, press 7 followed by the 10-digit number. If the call is to an on-campus extension, you can simply press the last five digits of the number (e.g. 31310).
  • To make long distance calls, you need to have your own long distance calling card. Press 7 followed by the card's 800 or local access number.

 

 

 

 

 

 


Office 365: Online applications
Last updated: 05/26/2017 15:18:17

Although many students aren't aware, Office 365 provides KU students with a free, web-based version of Microsoft Word, Excel, PowerPoint and OneNote. These web-based versions don't provide all the functionality of the full version of Office, but they do allow you to create documents with advanced formatting.

To access these web-based versions, follow these steps:

  1. From any web browser, log into your Office 365 student email account
  2. Click the Office 365 button in the upper-left and select the desired online application (e.g. Word).



  3. Choose from one of the available templates, and the application opens inside your web browser.

    Office 365 Word Online

Documents you create are automatically saved to the cloud (i.e. your OneDrive). Alternatively, when you click File >> Save As, you have the option of downloading a copy of the document to your computer, or downloading a PDF version of the document.

In addition to using the Office Online applications, KU students can download a free copy of Microsoft Office to install on their own devices -- on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

Click here for more information on installing Microsoft Office.


Cable TV lineup
Last updated: 05/26/2017 14:12:20
Below is a link to the current cable television channel lineup for campus. If you're missing any listed channels, be sure to do a channel/program scan on your TV or QAM device. 
 
Download the Kutztown University Clear QAM Channel Lineup: August 2015
 

Getting Connected: Internet connection setup for the residence halls (ResNet)
Last updated: 05/25/2017 19:01:11

PCs, Macs, Mobile Devices

  • For wireless connections, select "ResNet WiFi" from the list of available wireless networks.
  • For wired connections, plug your network cable into the GREEN data jack.
  • Open a web browser (Chrome, Safari, etc.) and browse to any site until you are redirected to our registration page.
  • Enter your user name and password and click Register. ResNet registrations are valid for 15 days, at which time you'll be prompted to re-register.
  • Keep in mind that if you connect your computer to both the ResNet wired and Wi-Fi networks, you'll need to register twice (once on each network interface).


Troubleshooting

  • If you receive a browser security warning instead of the registration page, enter a non-secure page (e.g. http://www.kutztown.edu) in the browser address bar. This forces the browser to redirect to the registration page.

Options for dealing with poor cell phone coverage
Last updated: 05/24/2017 08:38:24

If you’re looking to remedy poor cell phone service in your room, there are a few options available to residents…

Option 1: Land-line telephones

All residence hall rooms are equipped with a land-line telephone connection. To make a land-line call from your room, you need to have your own telephone plugged into the RED phone jack. 

Land-line telephones allow students to make free local calls. Students can also receive incoming long distance calls at no cost.

  • To make a local call, press 7 followed by the 10-digit number. If the call is to an on-campus extension, you can simply press the last five digits of the number (e.g. 31310).
  • To make a long distance call, you need to have your own long distance calling card. Press 7 followed by the card's 800 or local access number. 

Although rooms are typically equipped with multiple telephone jacks, only one phone number is assigned per room. However, each resident within the room can set up his/her own voice mailbox.

To activate voice mail on the land-line telephone in your room, contact telephone services at 610-683-4650 (x34650).

Option 2: Wi-Fi calling

Wi-Fi calling, or Voice over Wi-Fi (VoWiFi), lets you make voice calls using a Wi-Fi network rather than your carrier’s network. Although this technology is evolving and isn’t fully supported by all carriers and on all phones, it holds great promise for locations that have fast Wi-Fi available, but not necessarily good cell phone service (like many of our residence halls).

Many students are already familiar with Skype, FaceTime and Facebook Messenger which let you make “calls” over a Wi-Fi network. True Wi-Fi calling is a bit different in that it’s native to the phone. In other words, there’s no need to open a third-party app — the phone automatically switches to Wi-Fi for voice calling if/when cell service drops.

Wi-Fi calling is currently supported by T-Mobile, SprintAT&T and Verizon. Click the links below for more specific Wi-Fi calling support information for your carrier:

Option 3: Network extenders

Most cell carriers offer some form of network extender, a device that you can plug into the campus wired network to provide cell phone service within your room and immediate vicinity.

Click the links below for more specific network extender information for your carrier:

 


Problem: "My Chromecast won't connect to the internet"
Last updated: 05/23/2017 16:46:30

Chromecast is designed primarily for small home networks and does not work on ResNet Wi-Fi.

BACKGROUND: Although it is possible to overcome some of the technical limitations of Chromecast to allow casting on ResNet Wi-Fi, there is no way to restrict access. Because Chromecast is designed for the home, it assumes that anyone on your Wi-Fi network should be permitted to cast video/audio to your device. On campus, that would mean any of 4,000 other residents could hijack your Chromecast at any time, and you would have no way to prevent it. 

 
 
 
 
 
 
 
 
 
 
 

iPhone screen repair
Last updated: 05/23/2017 16:46:02

The ResNet Helpdesk can perform some repairs on iPhones, including replacing cracked screens. To have ResNet replace your cracked iPhone screen…

  • Purchase a compatible replacement screen. We don’t replace just the glass, so you’ll need to purchase an LCD screen with Digitizer.

  • Here are some links to iPhone replacement parts we recommend:

iFixit.com

iCracked.com

iFixer (available on Amazon.com)

DRT (available on Amazon.com)

uRepair (available on Amazon.com)

  • If you have questions or aren’t sure what part you need, contact us or stop in and we’ll help you out.

  • Once you have the replacement screen, bring it in along with your phone. Depending on our current workload, we’ll either replace it while you wait or ask you to leave it with us. We can usually get a cracked screen replaced within the same business day.

And remember, all services provided at the ReNet Helpdesk are FREE to students who live on campus

 


Storing your files on the OneDrive cloud
Last updated: 05/23/2017 16:44:30

If you're looking for an alternative to carrying around a thumb drive that contains all of your important files, you may be interested in knowing more about OneDrive @ Kutztown University.

OneDrive provides cloud-based storage and file management, and it can even let you synchronize and share your work directly from the cloud. Best of all, as a KU student, you already have OneDrive.

To access OneDrive @ Kutztown University:

  1. From any web browser, log into your Office 365 student email account.
  2. Click the services menu at the top of the window and then select OneDrive.

Office 365 Services

Office 365 OneDrive 

Although OneDrive provides a host of advanced features for managing and sharing files, most students are primarily concerned with the following functions:

New - The new button lets you create/edit Microsoft Office files directly from your browser. Files are automatically saved to your OneDrive cloud, but you also have the option of downloading the files to your computer.

Upload - The upload button lets you upload files from your computer to your OneDrive cloud. This is a safe and convenient alternative to a thumb drive which can easily be lost or accidentally left in lab/classroom computer. With OneDrive, If you have access to the internet, you have access to your files.

OneDrive @ Kutztown University provides each student with 1TB of cloud-based storage. This is in addition to the 50GB of email storage provided to each student.


ResNet staff
Last updated: 05/18/2017 15:01:39

Full-time staff

Bill Eben, ResNet Coordinator
Scott Stamm, Computer/Network Technician

Student staff (Fall 2017)

Jacob Betts
Declan Burke
Nathan Cronauer
Evan Gainer
Morgan King
Tyler Lance
Chad Reinsel
Jordan Skosnick
Ben Thomas
Adam Whittaker

Past student staff

Josh Abrams 2004-2006
Brenda Adams 1999-2002
Heather Ament 1998-2000
Felix Arias 2012-2014
Matt Baehr 1999-2000
Paul Bartholomai 2011-2012
Corey Bauer 2000-2002
Toby Beck 2015
Christopher Betts 1998-2001
Jacob Betts 2015-
Jason Brown 2003-2004
Stephanie Brown 2002
Eric Burgos 2015-2017
Declan Burke 2017-
Bryce Carlton 2012-2014
Ronald Carter 2002-2003
Josh Caton 2007-2011
Andrew Christensen 2012-2013
Ashley Cohen 2013-2014
Jaclyn Cole 2005-2007
Domenic Consoli 2009-2012
Bryan Cook 2005-2007
Nathan Cronauer 2017-
Ryan Cross 2004-2007
Josh Daidone 2007-2009
Bill Deery 2000-2002
Meghan Del Grande 2001
Duy Dinh 2001-2004
Max Domingo 2003-2004
Rob Doyle 1998-2000
Jon Durand 2006-2009
Jason Earley 2000
Martin Ferus 2001-2004
Wally Figel 2004-2005
Rick Fletcher 1999-2000
Rob Fried 2000-2002
Patrick Gagliano 2015-2016
Evan Gainer 2017-
Steve Gantz 2013-2016
Mike Gdovin 2012
Tom Gelato 1998-2000
Jessy Gonzalez 2012
Mike Governale 2006-2008
Julian Grabowski 2011-2015
James Grant 2009-2011
Ryan Harrington 2014-2016
Matt Harris 1998-2000
Greg Heimer 1999-2001
Russell Hermans 2005-2007
Aaron Higgins 2009-2012
Eric Hobensack 2007-2008
Kyle Hower 1999
Jack Isenberg 2008-2011
Jeremy Keffer 2006-2007
Max Keiper 2000-2002
Joe Kelmer 2013-2014
Nate Kindrew 2006-2007
Morgan King 2016-
Sarah Kleppinger 2004
Charles Kline 2005-2009
Zachary Kline 2008-2009
Brian Knappenberger 2000
Chris Lamparelli 2007-2009
Tyler Lance 2017-
Don Langsdorf 1998-1999
Brendan Lilly 2014-2017
Kenny Lo 1998-2002
Brian Mais 2011-2012
Jason Mauser 1998
Drew McLain 2000-2001
Zach Michaliszyn 2008
Glenn Mielke 2000-2004
Beth Miller 2003
Jaime Mills 2000
Jeffrey Minton 2008-2011
Jeff Morgan 1999-2000
Kevin Moyer 1998-1999
Josh Munson 2014
Nick Murn 2001-2004
Monica Ney 2001-2003
Shannon Oakley 2001
Josh Oravis 2002-2003
Mike Pandel 2013-2015
Matthew Park 2006-2008
Rich Parkins 2003-2005
Jesse Penedos 2001-2003
Ethan Pennypacker 2001-2003
Mike Petersen 2007-2008
Bala 'Dan' Peterson 2003
Andrew Piesco 2007-2008
Bryan Pol 2001-2004
David Pyle 2008-2011
John Pyle 2005-2008
Matt Rea 2008
Chad Reinsel 2015-
Justin Repko 2015
Bob Roberts 2007-2010
Christopher Roberts 2003
Dan Roberts 2003-2005
Drew Robinson 2009-2011
Ken Rohlfing 2009-2012
Joe Roth 2005-2008
Matt Sabetta 2010-2012
Heriberto Salcedo 2003-2007
Jon Sayer 2004-2008
Aaron Schultheis 2011-2012
Brandon Scott 2016-2017
Ralph Sharp 2011-2012
Brandon Sheaffer 1999
Jesse Shipe 1998-2000
Natalia Shmeleva 2004-2005
Jordan Skosnick 2016-
Bob Snyder 1998-1999
William Stasny 2008-2011
Phil Stefany 2008-2011
Will Strouse 2004-2006
Jason Styczen 2002
Robert Sunderland 1998-2000
Nathaniel Swartz 2005-2007
Ruben Swyers 2012-2015
Ben Thomas 2016-
Ashley Thurston 2002
Derick Titemore 2011-2014
Abby Tymchak 2003-2005
Christopher Vagnozzi 2002-2005
Randy Vaszily 2000-2001
Sal Viola 2003-2005
Tyler Voland 2012
Ben Wade 2016
Paul Walbert 2005-2008
Steve Walter 2010-2013
Brittany Wattai 2002-2005
Andrew Weiant 2009-2010
Andrew Wells 2014-2015
Randi Wenrick 2003-2006
Kaitlyn Westfall 2009-2012
Adam Whittaker 2017-
Charles Widlund 2015-2017
Travonne Wiggins 2003
Blue Williams 2004-2005
Bryan Wolfe 1998-1999
Jasmine Zowniriw 2001-2002

Understanding Campus Wi-Fi
Last updated: 04/26/2017 10:01:54

Large public Wi-Fi networks like we have on campus operate differently than a simple, private network like you probably have set up in your home. At times, the difference can be a source of frustration to students. This article is intended to help you better understand campus Wi-Fi so that you can eliminate that frustration and navigate it like a pro.

Logging into Wi-Fi

Campus Wi-Fi is available in more than 40 buildings spread out over more than 200 acres. To ensure that campus Wi-Fi is available only to KU students, faculty and staff, all users are required to log in with their KU username and password.

North Campus Wi-Fi (BearNet) - Academic Buildings

The Wi-Fi network prevalent throughout most non-residential spaces on campus is BearNet. Because Wi-Fi users in academic buildings tend to be transient (i.e. regularly moving between buildings and classrooms), BearNet is designed to be session-based. Some facts about BearNet:

  • When connecting to BearNet, you get no Internet access until you log in via the captive portal web page. In order to log in, open a browser on your device and browse to any non-secure web page (e.g. www.kutztown.edu). You will be automatically redirected to the captive portal web page.
  • BearNet supports Wi-Fi roaming within a building. For example, if you log into BearNet in Rohrbach Library, you can move around anywhere within Rohrbach Library and maintain your network connection (provided you’re still within range of a Wi-Fi signal).

  • Although BearNet does support Wi-Fi roaming between buildings, keep in mind that there are many device-specific factors (e.g. battery level, cookie-handling,  signal strength) that could affect the ability to maintain a Wi-Fi session. As a result, when you move from one north campus building to another, it may be necessary to re-establish your network connection (i.e. log into Wi-Fi again).

South Campus Wi-Fi (ResNet WiFi) - Residence Halls

The Wi-Fi network prevalent throughout residential areas on campus is ResNet WiFi. Some facts about ResNet WiFi:

  • ResNet WiFi is not session-based. When you log into your network device, ResNet WiFi remembers the device and won’t require you to log in again on that device for a period of two weeks.
  • Similar to BearNet, ResNet WiFi requires you to log in via a captive portal web page. However, you may notice that you’re able to connect to the Internet for a short time and aren’t immediately presented with the login page. This is the amount of time it takes for ResNet WiFi to identify your device and check to see if it has been logged in within the past two weeks.
  • ResNet WiFi consists of five zones, and each zone supports Wi-Fi roaming. Roaming allows you to move around anywhere within the zone and maintain your network connection (provided you’re still within range of a Wi-Fi signal). The five zones are…

    ResNet WiFi - Zone A
    GB Village West - Johnson Hall - University Place

    ResNet WiFi - Zone B
    Beck Hall - Bonner Hall - Deatrick Hall - Honors Building

    ResNet WiFi - Zone C
    Berks Hall - Lehigh Hall - Rothermel Hall - Schuylkill Hall

    ResNet WiFi - Zone D
    Dixon Hall

    ResNet WiFi - Zone E
    GB Village South (all buildings)

Things to try if you have problems connecting to Wi-Fi… 

1. Make sure you’re using campus Wi-Fi

If you’re not connected to BearNet or ResNet WiFi, you’re attaching to someone else’s network. Many student-owned devices broadcast Wi-Fi network names that likely aren’t set up to let you connect to the Internet.

2. Try browsing to any web page

Your device could be waiting to redirect you to the captive portal so you can log in. Open a browser and enter any URL (e.g. www.kutztown.edu) to force a redirection to the login page.

3. Turn Wi-Fi off/on

Because of inherent issues with roaming between and within some buildings (particularly among some smart phones), it may be helpful to turn your device’s Wi-Fi off/on, forcing it to establish a new path to the Internet.

If you have any questions or a specific concern about Wi-Fi use on campus, please email us at resnet@kutztown.edu.


Programming database for CAs
Last updated: 03/23/2016 08:54:20

The Housing & Residential Services Programming Database provides online forms for Community Assistants (CAs) to enter and track the programs they organize for residents. CAs can log in here: http://resnet.kutztown.edu/programming

 

 

 

 

 

 

 

 


ResNet Acceptable Use Policy
Last updated: 02/26/2016 11:40:27

ResNet Acceptable Use Policy

The Residential Networking (ResNet) program provides computer networking services and resources supporting the missions of the Housing and Residence Life Office and the University. It is the responsibility of every resident student to use these services and resources appropriately and in compliance with all University, local, state and federal laws. By connecting to ResNet, the user agrees to the terms and conditions outlined in this Acceptable Use Policy. Any violation of the policy may result in immediate discontinuation of service.

Network traffic:

The residential network is a shared resource. Consequently,

  • network uses or applications that use excessive bandwidth or otherwise interfere with the use of the network by others are not permitted.
  • users generating excessive levels of network traffic, so as to negatively impact the ability of others to access the network, may have their service discontinued without warning to protect the integrity of the network.
  • ResNet administration reserves the right to implement ad hoc traffic shaping policies to ensure an equitable share of network bandwidth for all users. 

Privacy, Security and Shared resources:

  • Data stored on a computer system or transmitted across the network is the property of the individual who created it, and examination, collection or dissemination of that data without authorization from the owner is in violation of the owner's rights to control his or her own property. However, ResNet administration reserves the right to gain access to a user's data if deemed necessary to maintain the integrity of the network or University systems, or to ensure compliance with other University rules.
  • Users are expected to take reasonable precautions to ensure the security of their systems. Individuals may be held responsible for misuse by others that occurs on their systems.
  • Users may not provide copyrighted software on a shared drive. Sharing access to copyrighted software or other copyrighted materials (including MP3 files from copyrighted music media, digitized video from copyrighted motion pictures, etc.), unless authorized by the copyright holder, violates the rights of the copyright holder.
  • ResNet administration neither sanctions nor censors individual expressions of opinion on its systems. However, users choosing to share network drives or other resources should be advised that assigning lewd or indecent names to these resources may be in violation of the University’s sexual harassment policy (Kutztown University Policy 1991-304).

Workstation configuration:

  • Providing network services including, but not limited to, DHCP, DNS, IRC, NNTP, POP, SMTP and WINS, from user computers is prohibited.
  • Commercial or for-profit use of ResNet is prohibited. This includes, but is not limited to, running a web server and accepting advertising.
  • All IP addresses must be assigned by the ResNet DHCP server. Requests for static IP addresses will be evaluated by ResNet administration on a case-by-case basis.

Network configuration:

  • Network wiring, including data jacks, may not be modified or extended by users for any purpose.
  • ResNet may not be used to provide Internet or network access to anyone outside of the resident community.

Legal issues:

  • Use of connected networks, including SSHEnet and the Internet, must be consistent with the rules and policies established for those networks by their providers.
  • ResNet administration reserves the right to refuse service to any student who does not have a valid software license.

General information:

  • Users seeking computer and/or network assistance from ResNet staff understand that such assistance is provided in good faith, and although ResNet staff will attempt to resolve any subsequent problems which may arise, neither Kutztown University nor ResNet staff can ultimately be held responsible for any hardware damage or loss of data.
  • Users understand that all network activity is automatically logged on a continuous basis, and although these logs do not include personal information, they do include a record of user processes and may be examined by authorized system administrators.

Enforcement:

The purpose of this policy is to protect the quality of the network. In some cases, minor infractions to the policy can be resolved informally by ResNet administration, usually through in-person discussion and education with the offending user.


Dixon Marketplace Wi-Fi
Last updated: 02/26/2016 11:40:20

You may notice that if your phone or other Wi-Fi device is connected to ResNet WiFi before entering Dixon Marketplace, it could have trouble maintaining that connection once inside.

For technical reasons, the ResNet WiFi network within Dixon Marketplace is on a different sub-network from the rest of Dixon Hall. As a result, you may need to re-establish your connection (i.e. turn Wi-Fi off/on) when you enter Dixon Marketplace.

 

 

 

 

 

 

 

 


Video: Copyright infringement on campus
Last updated: 02/26/2016 11:39:47


Problem: "I can't get to the ResNet login page"
Last updated: 02/26/2016 11:38:24

If your browser tries to go to the ResNet login page (forescout.kutztown.edu...) but fails, you'll see an error such as "Page cannot be displayed."

In most cases, this means your computer is using hard-coded DNS (Domain Name Service) like in the image below: 

 

Your computer MUST be set to obtain the DNS server address automatically; otherwise it won't be able to redirect your browser to the log in page.

Usually if your computer has hard-coded DNS, it was put there by malware which makes your system susceptible to random popups and is a potential threat to your personal information.

If you find your computer has hard-coded DNS that you didn't enter, please run several virus/malware scans, or visit the ResNet help desk where a thorough scan can be run for you.

 


Problem: "I get an error trying to access the 'myhousing.kutztown.edu' website"
Last updated: 02/26/2016 11:38:12

Some Macintosh users may see an error message similar to the one below when they try to visit myhousing.kutztown.edu: 

Solution:

Follow the steps below if you receive this error: 

  • Open the Keychain Access application located in Applications -> Utilities
  • In the Keychain Access menu, select Keychain First Aid
  • Enter your Mac username and password, select Verify and click Start
  • If any problems are found, select Repair and click Start
  • After running the repair, quit Keychain access and try visiting myhousing.kutztown.edu

 If you still receive this error:

  • Open the Keychain Access application located in Applications -> Utilities
  • In the Keychain Access window, select the Keychain: login and the Category: Certificates

  • Locate and delete the certificate(s) that EXACTLY MATCH those listed in the error message

You should now be able to access the myhousing.kutztown.edu login page.


Problem: "I'm getting two Forescout login screens"
Last updated: 02/26/2016 11:37:53

Problem: "I'm getting two ForeScout login screens, but I can't log into either one".

A few students have reported getting two ForeScout login pages when they connect to the ResNet network.

We've identified the cause as a piece of malware called Browser Defender. Once you remove it, the double login problem is resolved.

You can remove Browser Defender by running its uninstaller, or by running ComboFix.

If you need help removing Browser Defender, please contact the ResNet help desk.