How do I get a KU username and password?
All students receive their unique KU username and password shortly after applying to the university. This information is mailed to the student's home address.
The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.
How do I get a KU email address?
Your KU email address is included in the same letter as your username and password (see above).
Do I have to use my KU email address?
Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.
What kind of computer should I buy?
There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.
We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer.
If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.
What software do I need?
Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.
That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones.
In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.
Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.
If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.
Am I eligible for other discounted software or hardware?
Yes. KU students may purchase software and hardware at a discount through a program with Journey Ed.
What kind of anti-virus should I have?
It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):
What if my computer gets infected with a virus?
If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.
Off-campus students are also able to take computers to our help desk, but there is a fee for that service.
Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.
Does Kutztown University sell computers?
Can I use a laptop in class?
Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.
How do I secure my laptop?
Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed LoJack for Laptops, which can allow police to locate computers that have been reported stolen.
Where can I get my computer repaired or serviced?
Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...
For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.
Is the ResNet help desk an authorized repair service center?
No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.
Does the ResNet help desk charge a fee?
The ResNet help desk is a free service for students who live on campus.
Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations. (More info...)
Is Internet access included in the housing fee?
Yes. Internet access (Wi-Fi and wired), cable television and land-line telephone service (with voicemail) within the residence halls are all included in the housing fee.
Is there Wi-Fi available in the residence halls?
Yes. There are more than 900 access points providing Wi-Fi access throughout all residential buildings. The residence hall Wi-Fi network is named ResNet WiFi.
Another Wi-Fi network, named BearNet, is available in non-residential buildings.
If I don't want to use Wi-Fi, can I have a wired connection to the Internet?
Yes. All residence hall rooms are equipped with wired network jacks (one per resident). Students need to provide their own Ethernet cable.
Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)
Can I use my own wireless router?
No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.
Do I need a printer?
It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.
If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)
Must I pay for printing?
Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.
How strong is the cellular phone service in the residence halls?
It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.
In the Golden Bear Village apartment complexes, cellular service is generally good.
Is my TV compatible with the cable service, or do I need a box?
Most TVs don't require any type of converter box in order to receive the full complement of 100+ channels.
If you aren't receiving all channels after performing a full channel scan, please contact our cable provider, Service Electric, at 800-344-0347. They can help you determine whether or not your TV is compatible and set you up with a converter box if necessary.
If your TV requires a converter box, Service Electric will require a security deposit which is fully refunded when the box is returned.
Will Google Chromecast work in my room?
No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.
Will Apple TV work in my room?
Yes, Apple TV works on both the wired and wireless networks. However, you must register your Apple TV with ResNet before it will work.
Will my Roku device work in my room?
Yes, Roku devices work on both the wired and wireless networks. You do not need to register your Roku device with ResNet.
Kutztown University takes pride in promoting diversity on campus, and personal computing is no exception. Accordingly, the university does not officially recommend one computer system over another. If you plan on purchasing a new computer for use on campus, here are a few things to consider:
Choice of hardware is really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.
We do see some desktop computers, but space in a residence hall room is generally at a premium so most students opt for a portable computer.
Chromebooks can be seen as an economical alternative to traditional laptops. The major drawbacks to Chromebooks are that you can't install Microsoft Office on them (although they can run Office Online applications -- see Software below) and they have extremely limited offline capability. We typically receive a handful of inquiries each year concerning the viability of Chromebooks, but few of our students use them as a primary computer.
Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on every Mac and Windows PC on campus, so you'll likely want to have it on your own computer for compatibility.
That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. This subscription provides student access not only to official KU email, but also to free downloadable versions of Microsoft Office for multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones.
In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.
Because Office 365 is a subscription-based service, versions of Microsoft Office students download and install on their personal devices will stop working nine months after the student graduates from the university.
Residence hall rooms provide both wired and wireless access to the campus network and internet. Although the majority of students solely rely on wireless access, you may want the option of wired access. If so, be sure your computer has a built-in Ethernet port; otherwise you can purchase a USB Ethernet adapter.
The KU Campus Store offers competitive pricing on a variety of computer hardware/software bundles, and they also offer extended warranties that cover accidental damage (generally not covered by manufacturer warranty).
If you have questions about the hardware/software bundles, or to customize an order, please contact the KU Campus Store directly:
The Office 365 subscription afforded all KU students provides the ability to download and install a full suite of Microsoft Office applications (Word, Excel, PowerPoint, etc.) on up to 5 PCs or Macs, 5 tablets and 5 smartphones.
Office 365 is a subscription-based service, so any applications you install on your personal devices will only work during your time at KU. For more detailed information about what happens to your account and files after graduation, please refer to the following article:
Windows users: Before attempting to install Office on your Windows PC, we recommend completely removing any outdated or trial versions of Office that may be installed. It’s also a good idea to make sure your computer’s operating system is updated.
Macintosh users: Mac users must be running OS X 10.10 (Yosemite) or newer.
Each Office program (Word, Excel, PowerPoint, etc.) is available as a separate app on the App Store and Google Play.
Go to the App Store (for iOS) or Google Play (for Android) and get the free Microsoft Word app. When you open the app, you're prompted to enter either a Microsoft account or a Work account. Choose Work account and sign in with your KU email address and password.
Once logged in, in addition to being able to create new documents, you can access files on your OneDrive or select Office Apps to get other Office programs (e.g. Excel, PowerPoint, OneNote, etc.).
Please note: Some students may experience problems attempting to download/install Office on their personal device. Although most students experience no problem, we can’t guarantee Office will install properly on your device.
If you do experience problems installing Office, please stop by the ResNet helpdesk or contact us online.
As an alternative to installing Office on your personal device, all students have the option to run Office Online. Office Online includes versions of Word, Excel, PowerPoint and OneNote that run directly within your web browser -- no installation required.
All students are periodically (about once every 15 days) required to log into the network in the residence halls. Although the web browser on your device should automatically redirect you to the login page, it's possible for the redirect to fail if you're attempting to browse to a secure web site (i.e. any site beginning with 'https'). When this happens, you could see a privacy warning similar to one of the following:
"Browser can't open page because it can't establish a secure connection"
"The Wi-Fi you are using may require you to visit forescout.kutztown.edu"
"Your connection is not private"
Fortunately the solution is a simple one. Just browse to any non-secure web page (e.g. http://www.kutztown.edu). This will redirect the browser to the login page without getting hung up on the browser's security settings.
Scope of work
The ResNet help desk reserves the right to refuse off-campus support requests during the first 3 weeks of a semester.
$19.00 per 1/2-hour (Free estimate)
All work performed by Kutztown University ResNet staff is done in good faith. Although ResNet staff will attempt to resolve any subsequent problems that may result from hardware/software installation and configuration, Kutztown University and Kutztown University ResNet staff cannot ultimately be held responsible for any hardware damage or loss of data.
The ResNet helpdesk offers limited support to on-campus students during summer sessions. To request help, submit a help request form or call the helpdesk and leave a message. Support is offered M-F from 8am-4pm.
Fall and Spring semester hours:
|Mon:||8:30am - midnight|
|Tue:||8:30am - midnight|
|Wed:||8:30am - midnight|
|Thu:||8:30am - midnight|
|Fri:||8:30am - 6:00pm|
|Sat:||2:00pm - 6:00pm|
|Sun:||4:00pm - midnight|
The ResNet helpdesk is located in Johnson Hall. The entrance is on the west side of the building (closest to the parking lot).
Many college students see unauthorized music downloading as harmless and don't fully understand its consequences. Illegal downloading presents a serious issue on college campuses and can be costly to the university administration in terms of resources such as excessive use of bandwidth and time spent responding to infringement notices.
This video, produced by the Recording Industry Association of America (RIAA), provides insight into some of the risks involved in illegal downloading.
ResNet is responsible for providing internet access and technology support to all resident students. Highlights of the ResNet program include:
ResNet Mission Statement
"ResNet (Residence Hall Network and Computing Services) provides access, service and support of information technologies in order to promote the living/learning environment in the residential community. Furthermore, ResNet contributes to the development of residents through education and awareness/advocacy of current technology-related issues."
Starting with iOS 9, Apple began providing Wi-Fi Assist on all cellular devices. Wi-Fi Assist is designed to allow your iPhone to automatically switch from Wi-Fi to your cellular data network if it detects a dip in Wi-Fi signal strength.
While this seems like a completely reasonable service to provide users, it may not be in your best interest, especially if you have a capped data plan.
Wi-Fi Assist is turned on by default, so you may notice your phone switching to your data plan, even when you would prefer it to stay connected to Wi-Fi.
To find the Wi-Fi Assist setting, go to Settings >> Cellular and scroll all the way to the bottom. Turn off Wi-Fi Assist to make sure your iPhone stays connected to Wi-Fi when available.
During the 2016-17 academic year, 15 KU students were nabbed by the recording, motion picture and television industries for sharing copyrighted music, movies and TV shows.
Most of the students sharing copyrighted material were using BitTorrent filesharing programs. These peer-to-peer programs, like uTorrent, display the student's IP address and make it very easy for the Recording Industry Association of America (RIAA) and other organizations to trace violations back to a specific student-owned computer.
In order to abide by the Digital Millenium Copyright Act, when Kutztown University receives a copyright infringement notification from the RIAA or other organization, the identified student's internet access is immediately blocked and the Office of Student Conduct Standards is notified. First-time infringers are required to take their computer to the ResNet helpdesk where the filesharing client can be removed from the system. After that, the student's network access is re-enabled.
Repeat infringers could potentially lose network access permanently.
Facts about music/movie downloading and sharing
Did you know that...
...the Recording Industry Association of America (RIAA), Motion Picture Association of America (MPAA) and other organizations target college campuses for peer-to-peer (P2P) use.
...if you are identified for sharing copyrighted material, you will be blocked from logging into the network.
...if you are identified for sharing copyrighted material, you will be sanctioned by the Office of Student Conduct Standards.
...studies have estimated 45% of files downloaded using P2P applications include some form of unexpected payload (e.g. virus, spyware, etc).
...P2P applications are extremely bandwidth-intensive and slow down the network for everyone else.
Fortunately, there are many other legal alternatives for downloading and/or streaming music and movies. If you have any questions about programs that provide downloading/filesharing services for music, movies, TV shows, etc., please email firstname.lastname@example.org.
Microsoft provides extensive online instructions for connecting your Office 365 account to your mobile phone or tablet device.
After clicking the link below, select your particular device and follow the instructions for setting up a school account that uses Office 365.
If you're specifically looking to set up your university email account on an iOS device...
If you're specifically looking to set up your university email account on an Android device...
Four residence halls on campus have computer labs available to residents. Three of the labs (Beck Hall, Dixon Hall and Golden Bear Village South) are open 24 hours a day. The fourth, Johnson Hall, is open to residents of any building and maintains the same hours as the ResNet help desk.
The Golden Bear Village South space also includes two collaboration rooms. Each room is equipped with a mounted, 42" flat-screen monitor, a built-in PC, and four HDMI connectors/adapters for students to connect their own device(s).
All labs include both iMacs (running Mac OS X) and Lenovo PCs (running Windows 10) as well as a networked laser printer.
Beck Hall 220
• 3 Lenovo PCs
• 4 iMacs
• 1 HP 4015 printer
Dixon Hall 134
• 9 Lenovo PCs
• 6 iMacs
• 1 HP 4515 printer
Golden Bear Village South 10-105
• 5 Lenovo PCs
• 4 iMacs
• 1 HP M604 printer
Johnson Hall (ResNet)
• 10 Lenovo PCs
• 10 iMacs
• 2 HP 602 printers
Other public computers
In addition to the ResNet computer labs, there are several other public computers available within the residence halls:
Berks Hall - Lobby: 1 Lenovo PC, 1 iMac
Berks Hall - 2nd floor lounge: 1 Lenovo PC, 1 iMac
Berks Hall - 3rd floor lounge: 1 Lenovo PC, 1 iMac
Bonner Hall - Lobby: 1 iMac
Deatrick Hall - 1st floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 2nd floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 3rd floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 4th floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 5th floor lounge: 1 Lenovo PC, 1 iMac
Deatrick Hall - 6th floor lounge: 1 Lenovo PC, 1 iMac
Lehigh Hall - 2nd floor lounge: 1 Lenovo PC, 1 iMac
Lehigh Hall - 3rd floor lounge: 1 Lenovo PC, 1 iMac
Schuylkill Hall - 2nd floor lounge: 1 Lenovo PC, 1 iMac
Schuylkill Hall - 3rd floor lounge: 1 Lenovo PC, 1 iMac
University Place - Lobby: 1 iMac
Files on university-owned servers
Any files that you have stored on university-owned servers will be removed within months after you leave. Therefore, if you wish to retain these files, please move them to a personal dropbox or external drive before you leave the university. You may also want to consider emailing files to yourself.
Outlook student email account
Your live.kutztown.edu email address is yours to keep. Nine months after you graduate/leave KU, your account is converted from a normal student account to an alumni account, but your Outlook email address remains the same and will continue to work.
Nine months after you graduate/leave KU, your account is converted from a normal student account to an alumni account. At that time, you will no longer be able to access any of the Office Online applications (other than Outlook Mail), so be sure to move any content you wish to keep to another source.
Microsoft Office 2016
If you installed Microsoft Office 2016 on your computer or other personal device, it will continue to work for nine months after you graduate/leave KU. After nine months your account is converted to an alumni account, and Office 2016 will begin running in "read-only" mode. In other words, you can continue to use the Office 2016 applications to open and read documents, but you won't be able to edit or create new documents unless/until you acquire a new Office 2016 subscription, either personally or through your employer/school.
Before your Amazon Fire TV/Stick will be able to connect to the internet from campus, you'll need to register its Wi-Fi/Wired MAC address.
Finding the Wi-Fi/Wired MAC address of your Amazon Fire TV/Stick:
We'll send you an email to confirm the registration.
The ResNet help desk staff is comprised of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:
Adware/spyware removal, trojan removal, anti-virus installation, virus removal/prevention, system updates, system restores
Hardware component installation, laptop screen replacement, iPhone screen repair, assistance with peripherals (printers, scanners, etc.), data recovery
Connectivity problems, network authentication problems, Wi-Fi problems
The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:
Walk-in serviceStudents who want the fastest possible service are welcome to stop by the ResNet help desk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.Drop-off serviceStudents who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet help desk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.House callHouse calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet help desk and arrange for someone to come to your room to provide assistance.Phone supportHelp desk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the help desk or scheduling a house call.
Problem: "I don't know my network password" or "My password expired"
If you're using an email program or mobile device that requires POP, IMAP or SMTP settings for your Office 365 account, follow these steps to obtain the appropriate settings:
Note: Your individual settings may look different than those listed above.
Many personal printers on the market offer wireless printing capability. Although this is a great feature in a home setting, these printers are typically designed to work on a simple wireless network with a single wireless router, and they won't work on a large, enterprise wireless network like we have on campus. As a result, we advise all residents who have a printer to:
The Nintendo Wii uses a specific type of wireless encryption that is not compatible with the ResNet WiFi network. As a result, students who want to connect a Wii to the campus network are required to use a Wii LAN adapter and plug into a (green) wired network jack.
Before your Apple TV will be able to connect to the internet from campus, you'll need to register its Wireless/Ethernet ID.
Finding the Wireless/Ethernet ID of your Apple TV:
Here is a picture of the drop box connections found in a typical residence hall room. Please note that the position of the connectors can vary from one drop box to the next, but the red jack is always for telephone, and the green jack is always for the wired computer network.
Problem: "My network access is blocked because I'm connected to an unauthorized router or some other NAT device."
Explanation: Routers and other NAT (Network Address Translation) devices create private networks and distribute private addresses, so they won't work when connected to the ResNet network. All NAT devices are blocked by design.
Solution: If you're connected to a router, unplug the router and connect your device to the ResNet wired or wireless network instead.
If you've enabled internet sharing on your computer and then lost network connectivity, disable internet sharing.
In a typical internet sharing configuration, a student plugs his computer into a network jack and then shares that connection via the wireless antenna on his computer (i.e. wifi). This effectively turns the computer into a wireless router because it distributes private IP addresses to the wireless clients connecting to it.
If you tried disabling internet sharing and still can't connect, shutdown your computer and then turn it back on. This will force ForeScout to reclassify your computer.
If you continue to experience problems, contact the ResNet help desk.
Malware is a term used to describe a broad category of unwanted or damaging software that includes toolbars, viruses, worms, trojan horses, rootkits, spyware, and adware. The effects of malware range from brief annoyance to computer crashes and identity theft. Malware is easier to avoid than it is to remove. Avoiding malware involves a two-part strategy. Follow these guidelines for staying safe.
The single biggest factor in preventing a malware infection on your PC is you. You don't need expert knowledge or special training. You just need vigilance to avoid downloading and installing anything you do not understand or trust, no matter how tempting, from the following sources:
Chances are that no matter how careful you are, you will be infected some day. That's because malware is designed to sneak onto your computer in ways you can't possibly foresee. Enlist the help of the following software:
This information is provided by ZDNet:
Summary: Did your most recent Windows PC come with reinstallation media? Many do, some don't. But contrary to what you might have read, creating replacement Windows discs is easy, and every major PC maker will supply backup discs, sometimes for free.
To make a land-line call from your room, you need to have your own phone plugged into the RED telephone jack.
Although many students aren't aware, Office 365 provides KU students with a free, web-based version of Microsoft Word, Excel, PowerPoint and OneNote. These web-based versions don't provide all the functionality of the full version of Office, but they do allow you to create documents with advanced formatting.
To access these web-based versions, follow these steps:
In addition to using the Office Online applications, KU students can download a free copy of Microsoft Office to install on their own devices -- on up to 5 PCs or Macs, 5 tablets and 5 smartphones.
PCs, Macs, Mobile Devices
If you’re looking to remedy poor cell phone service in your room, there are a few options available to residents…
All residence hall rooms are equipped with a land-line telephone connection. To make a land-line call from your room, you need to have your own telephone plugged into the RED phone jack.
Land-line telephones allow students to make free local calls. Students can also receive incoming long distance calls at no cost.
Although rooms are typically equipped with multiple telephone jacks, only one phone number is assigned per room. However, each resident within the room can set up his/her own voice mailbox.
To activate voice mail on the land-line telephone in your room, contact telephone services at 610-683-4650 (x34650).
Wi-Fi calling, or Voice over Wi-Fi (VoWiFi), lets you make voice calls using a Wi-Fi network rather than your carrier’s network. Although this technology is evolving and isn’t fully supported by all carriers and on all phones, it holds great promise for locations that have fast Wi-Fi available, but not necessarily good cell phone service (like many of our residence halls).
Many students are already familiar with Skype, FaceTime and Facebook Messenger which let you make “calls” over a Wi-Fi network. True Wi-Fi calling is a bit different in that it’s native to the phone. In other words, there’s no need to open a third-party app — the phone automatically switches to Wi-Fi for voice calling if/when cell service drops.
Wi-Fi calling is currently supported by T-Mobile, Sprint, AT&T and Verizon. Click the links below for more specific Wi-Fi calling support information for your carrier:
Most cell carriers offer some form of network extender, a device that you can plug into the campus wired network to provide cell phone service within your room and immediate vicinity.
Click the links below for more specific network extender information for your carrier:
Chromecast is designed primarily for small home networks and does not work on ResNet Wi-Fi.
BACKGROUND: Although it is possible to overcome some of the technical limitations of Chromecast to allow casting on ResNet Wi-Fi, there is no way to restrict access. Because Chromecast is designed for the home, it assumes that anyone on your Wi-Fi network should be permitted to cast video/audio to your device. On campus, that would mean any of 4,000 other residents could hijack your Chromecast at any time, and you would have no way to prevent it.
The ResNet Helpdesk can perform some repairs on iPhones, including replacing cracked screens. To have ResNet replace your cracked iPhone screen…
And remember, all services provided at the ReNet Helpdesk are FREE to students who live on campus.
If you're looking for an alternative to carrying around a thumb drive that contains all of your important files, you may be interested in knowing more about OneDrive @ Kutztown University.
OneDrive provides cloud-based storage and file management, and it can even let you synchronize and share your work directly from the cloud. Best of all, as a KU student, you already have OneDrive.
To access OneDrive @ Kutztown University:
Although OneDrive provides a host of advanced features for managing and sharing files, most students are primarily concerned with the following functions:
New - The new button lets you create/edit Microsoft Office files directly from your browser. Files are automatically saved to your OneDrive cloud, but you also have the option of downloading the files to your computer.
Upload - The upload button lets you upload files from your computer to your OneDrive cloud. This is a safe and convenient alternative to a thumb drive which can easily be lost or accidentally left in lab/classroom computer. With OneDrive, If you have access to the internet, you have access to your files.
OneDrive @ Kutztown University provides each student with 1TB of cloud-based storage. This is in addition to the 50GB of email storage provided to each student.
Bill Eben, ResNet Coordinator
Scott Stamm, Computer/Network Technician
Student staff (Fall 2017)
Past student staff
|Meghan Del Grande||2001|
|Bala 'Dan' Peterson||2003|
Large public Wi-Fi networks like we have on campus operate differently than a simple, private network like you probably have set up in your home. At times, the difference can be a source of frustration to students. This article is intended to help you better understand campus Wi-Fi so that you can eliminate that frustration and navigate it like a pro.
Campus Wi-Fi is available in more than 40 buildings spread out over more than 200 acres. To ensure that campus Wi-Fi is available only to KU students, faculty and staff, all users are required to log in with their KU username and password.
The Wi-Fi network prevalent throughout most non-residential spaces on campus is BearNet. Because Wi-Fi users in academic buildings tend to be transient (i.e. regularly moving between buildings and classrooms), BearNet is designed to be session-based. Some facts about BearNet:
The Wi-Fi network prevalent throughout residential areas on campus is ResNet WiFi. Some facts about ResNet WiFi:
If you’re not connected to BearNet or ResNet WiFi, you’re attaching to someone else’s network. Many student-owned devices broadcast Wi-Fi network names that likely aren’t set up to let you connect to the Internet.
2. Try browsing to any web page
Your device could be waiting to redirect you to the captive portal so you can log in. Open a browser and enter any URL (e.g. www.kutztown.edu) to force a redirection to the login page.
3. Turn Wi-Fi off/on
Because of inherent issues with roaming between and within some buildings (particularly among some smart phones), it may be helpful to turn your device’s Wi-Fi off/on, forcing it to establish a new path to the Internet.
If you have any questions or a specific concern about Wi-Fi use on campus, please email us at email@example.com.
ResNet Acceptable Use Policy
The Residential Networking (ResNet) program provides computer networking services and resources supporting the missions of the Housing and Residence Life Office and the University. It is the responsibility of every resident student to use these services and resources appropriately and in compliance with all University, local, state and federal laws. By connecting to ResNet, the user agrees to the terms and conditions outlined in this Acceptable Use Policy. Any violation of the policy may result in immediate discontinuation of service.
The residential network is a shared resource. Consequently,
Privacy, Security and Shared resources:
The purpose of this policy is to protect the quality of the network. In some cases, minor infractions to the policy can be resolved informally by ResNet administration, usually through in-person discussion and education with the offending user.
You may notice that if your phone or other Wi-Fi device is connected to ResNet WiFi before entering Dixon Marketplace, it could have trouble maintaining that connection once inside.
For technical reasons, the ResNet WiFi network within Dixon Marketplace is on a different sub-network from the rest of Dixon Hall. As a result, you may need to re-establish your connection (i.e. turn Wi-Fi off/on) when you enter Dixon Marketplace.
If your browser tries to go to the ResNet login page (forescout.kutztown.edu...) but fails, you'll see an error such as "Page cannot be displayed."
In most cases, this means your computer is using hard-coded DNS (Domain Name Service) like in the image below:
Your computer MUST be set to obtain the DNS server address automatically; otherwise it won't be able to redirect your browser to the log in page.
Usually if your computer has hard-coded DNS, it was put there by malware which makes your system susceptible to random popups and is a potential threat to your personal information.
If you find your computer has hard-coded DNS that you didn't enter, please run several virus/malware scans, or visit the ResNet help desk where a thorough scan can be run for you.
Some Macintosh users may see an error message similar to the one below when they try to visit myhousing.kutztown.edu:
Follow the steps below if you receive this error:
If you still receive this error:
You should now be able to access the myhousing.kutztown.edu login page.
Problem: "I'm getting two ForeScout login screens, but I can't log into either one".
A few students have reported getting two ForeScout login pages when they connect to the ResNet network.
We've identified the cause as a piece of malware called Browser Defender. Once you remove it, the double login problem is resolved.
You can remove Browser Defender by running its uninstaller, or by running ComboFix.
If you need help removing Browser Defender, please contact the ResNet help desk.