Normal Fall/Spring Hours:
M-Th: 8:30am-11:00pm
Fri: 8:30am-6:00pm
Sat: 2:00pm-6:00pm
Sun: 4:00pm-11:00pm

D2L

D2L, Kutztown University's learning management system, is used to deliver the university's online courses, as well as to support the face-to-face classes.

Log into D2L...
MyKU

MyKU is Kutztown University's student information system. It provides access for students to register for courses, view final course grades, make online payments, and more.

Log into MyKU...
Office 365

Every KU student receives a subscription to Microsoft Office 365. This subscription entitles students to download a full version of Office 365 on up to five different devices.

Log in and download Office 365...
KU student email

All students receive a @live.kutztown.edu email address for official university communication.

Log into student email...


Change my password...

Forgot my password...


Summer Hours
Although ResNet doesn't have regular hours during the summer, you can contact us online or leave a voicemail message and we'll get back to you as soon as possible.

Move-in Hours:
Wed 8/19: 11:00am-8:00pm
Thu 8/20: 11:00am-8:00pm
Fri 8/21: 11:00am-8:00pm
Sat 8/22: 11:00am-8:00pm
Sun 8/23: 11:00pm-8:00pm

Normal Fall/Spring Hours:
M-Th: 10:00am-9:00pm
Fri: 10:00am-4:00pm
Sat: Closed
Sun: 4:00pm-9:00pm


Two-Factor email authentication: Setting preferred and additional security verification
Last updated: 08/07/2020 14:14:33

Two-factor authentication relies on two forms of identity verification: something you know (username/password), and something you have with you (mobile phone). Two-factor authentication can help stop malicious hackers from pretending to be you, because even if they have your password, the odds are that they don't have your device, too.

One potential problem with two-factor authentication is that you may not always have your device with you. Maybe you lost your phone, got a new number or are having problems installing/using the authenticator app.

To remedy this potential problem, two-factor authentication lets you select from multiple verification methods.

On the approval screen you see after logging into email with your username and password, you can select Sign in another way to display other available verification methods.

   

To safeguard against times when your preferred verification method may not be available, we recommend setting up additional security verification before you experience a problem with a lost/missing/non-working device.

Setting up additional security verification

Click here to log in and access your additional security verification settings.

Specify your preferred verification method from the menu. This is the default method used if you don't choose to Sign in another way
The phone number you specify here can receive a text message or phone call when you choose to Sign in another way.
The phone number you specify here can receive a phone call when you choose to Sign in another way.

Related article: Two-Factor email authentication for students

More info: Frequently-asked questions about two-factor authentication

Two-Factor email authentication: Setting preferred and additional security verification
Last updated: 08/07/2020 14:14:33

Two-factor authentication relies on two forms of identity verification: something you know (username/password), and something you have with you (mobile phone). Two-factor authentication can help stop malicious hackers from pretending to be you, because even if they have your password, the odds are that they don't have your device, too.

One potential problem with two-factor authentication is that you may not always have your device with you. Maybe you lost your phone, got a new number or are having problems installing/using the authenticator app.

To remedy this potential problem, two-factor authentication lets you select from multiple verification methods.

On the approval screen you see after logging into email with your username and password, you can select Sign in another way to display other available verification methods.

   

To safeguard against times when your preferred verification method may not be available, we recommend setting up additional security verification before you experience a problem with a lost/missing/non-working device.

Setting up additional security verification

Click here to log in and access your additional security verification settings.

Specify your preferred verification method from the menu. This is the default method used if you don't choose to Sign in another way
The phone number you specify here can receive a text message or phone call when you choose to Sign in another way.
The phone number you specify here can receive a phone call when you choose to Sign in another way.

Related article: Two-Factor email authentication for students

More info: Frequently-asked questions about two-factor authentication


Installing Microsoft Office
Last updated: 08/05/2020 08:23:34

The Office 365 subscription afforded all KU students provides the ability to download and install a full suite of Microsoft Office applications (Word, Excel, PowerPoint, etc.) on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

Office 365 is a subscription-based service, so any applications you install on your personal devices will only work during your time at KU. For more detailed information about what happens to your account and files after graduation, please refer to the following article:

Question: What happens to my Kutztown University files and account when I leave KU?

System requirements for PC/Mac:

Windows users: Before attempting to install Office on your Windows PC, we recommend completely removing any outdated or trial versions of Office that may be installed. It’s also a good idea to make sure your computer’s operating system is updated.

Macintosh users: Mac users must be running OS X 10.10 (Yosemite) or newer. 

To download/install Microsoft Office on a PC/Mac:

  1. Log into your KU email account. Then click the App Launcher in the upper-left corner.



  2. Click the Office 365 link.


  3. Click the Install Office link near the upper-right corner and simply follow the on-screen instructions.



To install Microsoft Office on a tablet or smartphone:

Each Office program (Word, Excel, PowerPoint, etc.) is available as a separate app on the App Store and Google Play.

Go to the App Store (for iOS) or Google Play (for Android) and download the free Microsoft Word app. When you open the app, you're prompted to enter either a Microsoft account or a Work account. Choose Work account and sign in with your KU email address and password.

Once logged in, in addition to being able to create new documents, you can access files on your OneDrive or select Office Apps to get other Office programs (e.g. Excel, PowerPoint, OneNote, etc.).

Please note: Some students may experience problems attempting to download/install Office on their personal device. Although most students experience no problem, we can’t guarantee Office will install properly on your device.

If you do experience problems installing Office, please stop by the ResNet helpdesk or contact us online.

Office Online:

As an alternative to installing Office on your personal device, all students have the option to run Office Online. Office Online includes versions of Word, Excel, PowerPoint and OneNote that run directly within your web browser -- no installation required.

Click here for more information on creating/saving documents using Office Online.

Installing Microsoft Office
Last updated: 08/05/2020 08:23:34

The Office 365 subscription afforded all KU students provides the ability to download and install a full suite of Microsoft Office applications (Word, Excel, PowerPoint, etc.) on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

Office 365 is a subscription-based service, so any applications you install on your personal devices will only work during your time at KU. For more detailed information about what happens to your account and files after graduation, please refer to the following article:

Question: What happens to my Kutztown University files and account when I leave KU?

System requirements for PC/Mac:

Windows users: Before attempting to install Office on your Windows PC, we recommend completely removing any outdated or trial versions of Office that may be installed. It’s also a good idea to make sure your computer’s operating system is updated.

Macintosh users: Mac users must be running OS X 10.10 (Yosemite) or newer. 

To download/install Microsoft Office on a PC/Mac:

  1. Log into your KU email account. Then click the App Launcher in the upper-left corner.



  2. Click the Office 365 link.


  3. Click the Install Office link near the upper-right corner and simply follow the on-screen instructions.



To install Microsoft Office on a tablet or smartphone:

Each Office program (Word, Excel, PowerPoint, etc.) is available as a separate app on the App Store and Google Play.

Go to the App Store (for iOS) or Google Play (for Android) and download the free Microsoft Word app. When you open the app, you're prompted to enter either a Microsoft account or a Work account. Choose Work account and sign in with your KU email address and password.

Once logged in, in addition to being able to create new documents, you can access files on your OneDrive or select Office Apps to get other Office programs (e.g. Excel, PowerPoint, OneNote, etc.).

Please note: Some students may experience problems attempting to download/install Office on their personal device. Although most students experience no problem, we can’t guarantee Office will install properly on your device.

If you do experience problems installing Office, please stop by the ResNet helpdesk or contact us online.

Office Online:

As an alternative to installing Office on your personal device, all students have the option to run Office Online. Office Online includes versions of Word, Excel, PowerPoint and OneNote that run directly within your web browser -- no installation required.

Click here for more information on creating/saving documents using Office Online.


Getting Connected: WiFi setup in the residence halls
Last updated: 07/24/2020 09:24:06

PCs, Macs, Mobile Devices

Step #1: Join "open" network (ResNet WiFi)

  • Select "ResNet WiFi" from the list of available wireless networks. In Deatrick Hall, University Place and Golden Bear Village South, "ResNet WiFi" is followed by a zone name (e.g. ResNet WiFi - Zone A).

Step #2: Register your device (This step is NOT required in Deatrick Hall, University Place or Golden Bear Village South)

  • Open a web browser (Chrome, Safari, etc.) and try to visit any site. If you're not redirected to the Network Registration Center or are unable to browse, go to http://resnetsupport.kutztown.edu to be automatically redirected to the registration page -  (Need help?)
  • Enter your username and password and click Login. Registrations expire at the end of the academic year.

Step #3: Join "secure" network (BearNet Secure)

We strongly recommend that all students join the BearNet Secure wireless network on devices that support it (i.e. laptops, desktop computers, mobile phones and tablets). Unlike ResNet WiFi, BearNet Secure is available on both north- and south-campus and offers a fully-encrypted WiFi connection.

BearNet Secure requires that you install a security certificate profile on your device. It only takes a minute or two to install the profile — the steps are listed here:

  • After registering your device, your web browser should automatically open the secure Wi-Fi registration configuration page. Otherwise you can browse to resnet.kutztown.edu/securewifi
  • Your device type should be detected. Click JoinNow.
  • A small SecureW2 installer is downloaded. Open it if it doesn’t open automatically.
  • You’ll be prompted for your KU username and password during installation.
  • The profile is automatically configured. When installation is complete, the device will connect to BearNet Secure (or you can manually switch to BearNet Secure).

Once the security certificate profile is installed, your device should prefer BearNet Secure over any open network.

For more information on BearNet Secure, click here.

All Other Devices

To connect your Xbox, Playstation, Apple TV, Smart TV, Amazon Echo, Amazon Firestick, Roku, etc. to the wireless network, follow the steps below. (Please note that Google Chromecast and Google Home devices, as well as most wireless printers, are designed for small home networks and will not work on ResNet WiFi. If you have a printer, we recommend using a standard USB printer cable directly connected to your computer.)

Step #1: Register your device (This step is NOT required in Deatrick Hall, University Place or Golden Bear Village South)

  • Locate the MAC Address (or Wireless ID) of your device. You can usually find the MAC Address in your device's network settings. Check here for specific device instructions, or contact the ResNet Helpdesk for assistance.
  • Once you've located the MAC Address, log into the Self-Registration Portal and add your device. 

Step #2:  Join "open" network (ResNet WiFi)

  • When setting up  your device, select "ResNet WiFi" from the list of available wireless networks. In Deatrick Hall, University Place and Golden Bear Village South, "ResNet WiFi" is followed by a zone name (e.g. ResNet WiFi - Zone A).

 

 

Getting Connected: WiFi setup in the residence halls
Last updated: 07/24/2020 09:24:06

PCs, Macs, Mobile Devices

Step #1: Join "open" network (ResNet WiFi)

  • Select "ResNet WiFi" from the list of available wireless networks. In Deatrick Hall, University Place and Golden Bear Village South, "ResNet WiFi" is followed by a zone name (e.g. ResNet WiFi - Zone A).

Step #2: Register your device (This step is NOT required in Deatrick Hall, University Place or Golden Bear Village South)

  • Open a web browser (Chrome, Safari, etc.) and try to visit any site. If you're not redirected to the Network Registration Center or are unable to browse, go to http://resnetsupport.kutztown.edu to be automatically redirected to the registration page -  (Need help?)
  • Enter your username and password and click Login. Registrations expire at the end of the academic year.

Step #3: Join "secure" network (BearNet Secure)

We strongly recommend that all students join the BearNet Secure wireless network on devices that support it (i.e. laptops, desktop computers, mobile phones and tablets). Unlike ResNet WiFi, BearNet Secure is available on both north- and south-campus and offers a fully-encrypted WiFi connection.

BearNet Secure requires that you install a security certificate profile on your device. It only takes a minute or two to install the profile — the steps are listed here:

  • After registering your device, your web browser should automatically open the secure Wi-Fi registration configuration page. Otherwise you can browse to resnet.kutztown.edu/securewifi
  • Your device type should be detected. Click JoinNow.
  • A small SecureW2 installer is downloaded. Open it if it doesn’t open automatically.
  • You’ll be prompted for your KU username and password during installation.
  • The profile is automatically configured. When installation is complete, the device will connect to BearNet Secure (or you can manually switch to BearNet Secure).

Once the security certificate profile is installed, your device should prefer BearNet Secure over any open network.

For more information on BearNet Secure, click here.

All Other Devices

To connect your Xbox, Playstation, Apple TV, Smart TV, Amazon Echo, Amazon Firestick, Roku, etc. to the wireless network, follow the steps below. (Please note that Google Chromecast and Google Home devices, as well as most wireless printers, are designed for small home networks and will not work on ResNet WiFi. If you have a printer, we recommend using a standard USB printer cable directly connected to your computer.)

Step #1: Register your device (This step is NOT required in Deatrick Hall, University Place or Golden Bear Village South)

  • Locate the MAC Address (or Wireless ID) of your device. You can usually find the MAC Address in your device's network settings. Check here for specific device instructions, or contact the ResNet Helpdesk for assistance.
  • Once you've located the MAC Address, log into the Self-Registration Portal and add your device. 

Step #2:  Join "open" network (ResNet WiFi)

  • When setting up  your device, select "ResNet WiFi" from the list of available wireless networks. In Deatrick Hall, University Place and Golden Bear Village South, "ResNet WiFi" is followed by a zone name (e.g. ResNet WiFi - Zone A).

 

 


Setting up email / Office 365 on your phone or tablet
Last updated: 07/15/2020 08:04:38

Microsoft provides extensive online instructions for connecting your Office 365 account to your mobile phone or tablet device.

After clicking the link below, select your particular device and follow the instructions for setting up a school account that uses Office 365.

Office 365 instructions


If you're specifically looking to set up your university email account on an iOS device...

...using the iOS Mail app

...using the Outlook for iOS app

If you're specifically looking to set up your university email account on an Android device...

...using the Android email app

...using the Outlook for Android app

 

 

 

 

 

 

 

 

Setting up email / Office 365 on your phone or tablet
Last updated: 07/15/2020 08:04:38

Microsoft provides extensive online instructions for connecting your Office 365 account to your mobile phone or tablet device.

After clicking the link below, select your particular device and follow the instructions for setting up a school account that uses Office 365.

Office 365 instructions


If you're specifically looking to set up your university email account on an iOS device...

...using the iOS Mail app

...using the Outlook for iOS app

If you're specifically looking to set up your university email account on an Android device...

...using the Android email app

...using the Outlook for Android app

 

 

 

 

 

 

 

 


ResNet FAQ
Last updated: 06/10/2020 08:05:27

Here you'll find the answers to some of the most commonly asked questions we receive regarding hardware, software, account information, TVs, Wi-Fi...

How do I get a KU username and password?

All students receive a unique KU username (User ID) shortly after applying to the university. Upon acceptance, the username is mailed to the student's home address.

Once you know your username, activate your account by visiting https://app.kutztown.edu/kuam and clicking the New applicant link. This process verifies your identity and lets you set up a password.

The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.


How do I get a KU email address?

You can start using your KU email address immediately after activating your account (see above). Your email address is your username (User ID) followed by @live.kutztown.edu (e.g. sgrif456@live.kutztown.edu).


Do I have to use my KU email address?

Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.


What kind of computer should I buy?

There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer. 

If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.

Click here for more detailed information regarding recommended computers.


What software do I need?

Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.

That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.

If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.


Am I eligible for other discounted software or hardware?

Yes. KU students may purchase software and hardware at a discount through a program with Journey Ed.


What kind of anti-virus should I have?

It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):


What if my computer gets infected with a virus? 

If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.

Off-campus students are also able to take computers to our help desk, but there is a fee for that service.

Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.


Does Kutztown University sell computers?

The KU Campus Store does sell computers. Please contact the KU Campus Store for more information.


Can I use a laptop in class?

Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.


How do I secure my laptop?

  • Never leave your laptop unattended in a public space.
  • It's a good idea to use a laptop cable/lock to physically secure it to a piece of furniture in your residence hall room.
  • To secure your data, set a screen saver that requires a password.

Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed Absolute Home & Office software, which can allow police to locate computers that have been reported stolen.


Where can I get my computer repaired or serviced?

Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...

For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.


Is the ResNet help desk an authorized repair service center?

No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.


Does the ResNet help desk charge a fee?

The ResNet help desk is a free service for students who live on campus.

Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations. (More info...)


Is Internet access included in the housing fee?

Yes. Internet access (Wi-Fi and wired), cable television and land-line telephone service (with voicemail) within the residence halls are all included in the housing fee.


Is there Wi-Fi available in the residence halls?

Yes. There are more than 1,000 access points providing Wi-Fi access throughout all residential buildings.

The BearNet Secure Wi-Fi network is available in residential and non-residential buildings and offers a fully-encrypted connection. We strongly recommend that students use BearNet Secure on laptops, desktop computers, mobile phones,  and tablets.

The ResNet WiFi open network is available only in residential buildings and should be used for smart TVs, game consoles, and any other device unable to connect to BearNet Secure.


If I don't want to use Wi-Fi, can I have a wired connection to the Internet?

Yes. All residence hall rooms are equipped with wired network ports. Students need to provide their own Ethernet cable. If you have problems connecting to the wired port, please contact ResNet to be sure the port is enabled.

Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)


Can I use my own wireless router?

No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.


Do I need a printer?

It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.

If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)


Must I pay for printing? 

Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.


How strong is the cellular phone service in the residence halls? 

It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.

In the Golden Bear Village apartment complexes, cellular service is generally good.

Click here for further information...


Is my TV compatible with the cable service, or do I need a box? 

Most TVs don't require any type of converter box to work with the cable service. You will need a standard coaxial cable to connect your TV to the jack in your room.

To receive the full complement of 80+ channels, perform a channel/program scan on your TV to locate all available channels.


Will Google Chromecast work in my room?

No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.


Will Apple TV work in my room?

Yes, Apple TV works on both the wired and wireless networks. Unless you're in Deatrick Hall, GBV South or University Place, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Apple TV.


Will my Amazon Echo/Alexa work in my room?

Yes, Amazon Echo devices do work. Unless you're in Deatrick Hall, GBV South or University Place, you must register your Amazon Echo with ResNet before it will work.

Click here for instructions on registering your Amazon Echo.

ResNet FAQ
Last updated: 06/10/2020 08:05:27

Here you'll find the answers to some of the most commonly asked questions we receive regarding hardware, software, account information, TVs, Wi-Fi...

How do I get a KU username and password?

All students receive a unique KU username (User ID) shortly after applying to the university. Upon acceptance, the username is mailed to the student's home address.

Once you know your username, activate your account by visiting https://app.kutztown.edu/kuam and clicking the New applicant link. This process verifies your identity and lets you set up a password.

The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.


How do I get a KU email address?

You can start using your KU email address immediately after activating your account (see above). Your email address is your username (User ID) followed by @live.kutztown.edu (e.g. sgrif456@live.kutztown.edu).


Do I have to use my KU email address?

Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.


What kind of computer should I buy?

There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer. 

If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.

Click here for more detailed information regarding recommended computers.


What software do I need?

Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.

That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.

If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.


Am I eligible for other discounted software or hardware?

Yes. KU students may purchase software and hardware at a discount through a program with Journey Ed.


What kind of anti-virus should I have?

It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):


What if my computer gets infected with a virus? 

If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.

Off-campus students are also able to take computers to our help desk, but there is a fee for that service.

Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.


Does Kutztown University sell computers?

The KU Campus Store does sell computers. Please contact the KU Campus Store for more information.


Can I use a laptop in class?

Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.


How do I secure my laptop?

  • Never leave your laptop unattended in a public space.
  • It's a good idea to use a laptop cable/lock to physically secure it to a piece of furniture in your residence hall room.
  • To secure your data, set a screen saver that requires a password.

Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed Absolute Home & Office software, which can allow police to locate computers that have been reported stolen.


Where can I get my computer repaired or serviced?

Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...

For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.


Is the ResNet help desk an authorized repair service center?

No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.


Does the ResNet help desk charge a fee?

The ResNet help desk is a free service for students who live on campus.

Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations. (More info...)


Is Internet access included in the housing fee?

Yes. Internet access (Wi-Fi and wired), cable television and land-line telephone service (with voicemail) within the residence halls are all included in the housing fee.


Is there Wi-Fi available in the residence halls?

Yes. There are more than 1,000 access points providing Wi-Fi access throughout all residential buildings.

The BearNet Secure Wi-Fi network is available in residential and non-residential buildings and offers a fully-encrypted connection. We strongly recommend that students use BearNet Secure on laptops, desktop computers, mobile phones,  and tablets.

The ResNet WiFi open network is available only in residential buildings and should be used for smart TVs, game consoles, and any other device unable to connect to BearNet Secure.


If I don't want to use Wi-Fi, can I have a wired connection to the Internet?

Yes. All residence hall rooms are equipped with wired network ports. Students need to provide their own Ethernet cable. If you have problems connecting to the wired port, please contact ResNet to be sure the port is enabled.

Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)


Can I use my own wireless router?

No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.


Do I need a printer?

It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.

If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)


Must I pay for printing? 

Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.


How strong is the cellular phone service in the residence halls? 

It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.

In the Golden Bear Village apartment complexes, cellular service is generally good.

Click here for further information...


Is my TV compatible with the cable service, or do I need a box? 

Most TVs don't require any type of converter box to work with the cable service. You will need a standard coaxial cable to connect your TV to the jack in your room.

To receive the full complement of 80+ channels, perform a channel/program scan on your TV to locate all available channels.


Will Google Chromecast work in my room?

No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.


Will Apple TV work in my room?

Yes, Apple TV works on both the wired and wireless networks. Unless you're in Deatrick Hall, GBV South or University Place, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Apple TV.


Will my Amazon Echo/Alexa work in my room?

Yes, Amazon Echo devices do work. Unless you're in Deatrick Hall, GBV South or University Place, you must register your Amazon Echo with ResNet before it will work.

Click here for instructions on registering your Amazon Echo.


Register your device: Locating the MAC address (or Wireless ID) of your network device
Last updated: 02/06/2020 15:14:13

If you are in Beck Hall, Berks Hall, Bonner Hall, Dixon Hall, GBV West, Honors Building, Johnson Hall, Lehigh Hall, Rothermel Hall or Schuylkill Hall and want to connect a browser-less device (e.g. Xbox, Apple TV, Playstation, Alexa...) to WiFi, you first need to manually register the device's MAC address. (Manual device registration is not available in Deatrick Hall, GBV South or University Place.)

(NOTE: If you want to register a computer, tablet, smartphone, or any other device that has a web browser, follow the steps here.)

This article shows you how to find the MAC address of various devices. If your device isn't listed below, or if you're having trouble finding it, please contact the ResNet helpdesk.

  1. Once you've located the MAC Address, log into the Self-Registration Portal and add your device. 
  2. When setting up  your device, select "ResNet WiFi" from the list of available wireless networks.

Amazon Echo

  1. From the Amazon Alexa app, set up your Echo device and connect to "ResNet WiFi" or "ResNet WiFi - Zone X".
  2. From the Amazon Alexa app main menu, select Settings.
  3. Select your Echo device.
  4. Select About (at the bottom of the page).
  5. Locate "Mac Address".

Amazon Fire TV

  1. Plug your Amazon Fire stick into your TV.
  2. Select Settings.
  3. Select System.
  4. Select About.
  5. Select Network.
  6. Locate "MAC Address (Wi-Fi)".

Apple TV3

  1. From the main menu, select Settings.
  2. Select About.
  3. Locate "Wireless ID".

Apple TV4

  1. From the main menu, select Settings.
  2. Select General.
  3. Select About.
  4. Locate "Wi-Fi Address".

Nintendo 3DS

  1. From the Home menu, select System Settings.
  2. Select Internet Settings.
  3. Select Other Information.
  4. Select Confirm MAC Address.
  5. Locate "MAC Address".

Nintendo Switch

  1. From the Home menu, select System Settings.
  2. Select Internet.
  3. Locate "System MAC Address".

Nintendo Wii

The Nintendo Wii is not compatible with "ResNet WiFi". However, you can use a standard USB-to-Ethernet adapter and connect your Wii to the wired network.

Playstation 4

  1. From the Media Bar, click the Settings icon.
  2. Select System.
  3. Select System Information.
  4. Locate "MAC Address (Wi-Fi)".

Xbox 360

  1. From the main menu, select System.
  2. Select Network Settings.
  3. Select Wireless Network.
  4. Select Configure Network.
  5. Click the Additional Settings tab and choose Advanced Settings.
  6. Locate "MAC Address".

Xbox One

  1. From the main menu, select Settings.
  2. Select Network.
  3. Select Advanced Settings.
  4. Locate "Wireless MAC".

Register your device: Locating the MAC address (or Wireless ID) of your network device
Last updated: 02/06/2020 15:14:13

If you are in Beck Hall, Berks Hall, Bonner Hall, Dixon Hall, GBV West, Honors Building, Johnson Hall, Lehigh Hall, Rothermel Hall or Schuylkill Hall and want to connect a browser-less device (e.g. Xbox, Apple TV, Playstation, Alexa...) to WiFi, you first need to manually register the device's MAC address. (Manual device registration is not available in Deatrick Hall, GBV South or University Place.)

(NOTE: If you want to register a computer, tablet, smartphone, or any other device that has a web browser, follow the steps here.)

This article shows you how to find the MAC address of various devices. If your device isn't listed below, or if you're having trouble finding it, please contact the ResNet helpdesk.

  1. Once you've located the MAC Address, log into the Self-Registration Portal and add your device. 
  2. When setting up  your device, select "ResNet WiFi" from the list of available wireless networks.

Amazon Echo

  1. From the Amazon Alexa app, set up your Echo device and connect to "ResNet WiFi" or "ResNet WiFi - Zone X".
  2. From the Amazon Alexa app main menu, select Settings.
  3. Select your Echo device.
  4. Select About (at the bottom of the page).
  5. Locate "Mac Address".

Amazon Fire TV

  1. Plug your Amazon Fire stick into your TV.
  2. Select Settings.
  3. Select System.
  4. Select About.
  5. Select Network.
  6. Locate "MAC Address (Wi-Fi)".

Apple TV3

  1. From the main menu, select Settings.
  2. Select About.
  3. Locate "Wireless ID".

Apple TV4

  1. From the main menu, select Settings.
  2. Select General.
  3. Select About.
  4. Locate "Wi-Fi Address".

Nintendo 3DS

  1. From the Home menu, select System Settings.
  2. Select Internet Settings.
  3. Select Other Information.
  4. Select Confirm MAC Address.
  5. Locate "MAC Address".

Nintendo Switch

  1. From the Home menu, select System Settings.
  2. Select Internet.
  3. Locate "System MAC Address".

Nintendo Wii

The Nintendo Wii is not compatible with "ResNet WiFi". However, you can use a standard USB-to-Ethernet adapter and connect your Wii to the wired network.

Playstation 4

  1. From the Media Bar, click the Settings icon.
  2. Select System.
  3. Select System Information.
  4. Locate "MAC Address (Wi-Fi)".

Xbox 360

  1. From the main menu, select System.
  2. Select Network Settings.
  3. Select Wireless Network.
  4. Select Configure Network.
  5. Click the Additional Settings tab and choose Advanced Settings.
  6. Locate "MAC Address".

Xbox One

  1. From the main menu, select Settings.
  2. Select Network.
  3. Select Advanced Settings.
  4. Locate "Wireless MAC".

Using Stream2 on your smart TV
Last updated: 12/12/2019 11:59:09

The Apogee Stream2 FAQ page provides installation and set instructions for various smart TV devices:

 

 

 

 

 

Using Stream2 on your smart TV
Last updated: 12/12/2019 11:59:09

The Apogee Stream2 FAQ page provides installation and set instructions for various smart TV devices:

 

 

 

 

 


Cable TV lineup
Last updated: 09/06/2019 08:23:33
 
Below is a link to the current cable television channel lineup for campus. Please note:
  • You must have a digital TV with QAM tuner.
  • If you're missing any listed channels, be sure to run a "scan" or "autoprogram" on your TV to search for additional channels.
  • Channels will be found at decimal point locations (e.g. 34.2) rather than whole numbers like you may be used to at home.
 
Download the Kutztown University Channel Lineup: Effective July 29, 2019
 



 

Cable TV lineup
Last updated: 09/06/2019 08:23:33
 
Below is a link to the current cable television channel lineup for campus. Please note:
  • You must have a digital TV with QAM tuner.
  • If you're missing any listed channels, be sure to run a "scan" or "autoprogram" on your TV to search for additional channels.
  • Channels will be found at decimal point locations (e.g. 34.2) rather than whole numbers like you may be used to at home.
 
Download the Kutztown University Channel Lineup: Effective July 29, 2019