Summer Hours
Although ResNet doesn't have regular hours during the summer, you can contact us online or leave a voicemail message and we'll get back to you as soon as possible.

Fall/Spring Hours:
M-Th: 8:30am-11:00pm
Fri: 8:30am-6:00pm
Sat: 2:00pm-6:00pm
Sun: 4:00pm-11:00pm

e2Campus Alert

Kutztown University students, staff and faculty can be warned of life-threatening situations on campus and weather-related closures. The warning system allows you to register two cell phone numbers and two e-mail addresses to receive emergency text messages.

Sign up for e2Campus Alert messages...
D2L

D2L, Kutztown University's learning management system, is used to deliver the university's online courses, as well as to support the face-to-face classes.

Log into D2L...
MyKU

MyKU is Kutztown University's student information system. It provides access for students to register for courses, view final course grades, make online payments, and more.

Log into MyKU...
Office 365

Every KU student receives a subscription to Microsoft Office 365. This subscription entitles students to download a full version of Office 2016 on up to five different devices.

Log in and download Office 2016...
KU student email

All students receive a @live.kutztown.edu email address for official university communication.

Log into student email...


Reset my password...


Summer Hours
Although ResNet doesn't have regular hours during the summer, you can contact us online or leave a voicemail message and we'll get back to you as soon as possible.

Fall/Spring Hours:
M-Th: 8:30am-11:00pm
Fri: 8:30am-6:00pm
Sat: 2:00pm-6:00pm
Sun: 4:00pm-11:00pm


Cable TV conversion: May 20-23
Last updated: 05/15/2019 11:27:44

Kutztown University is converting cable TV service on campus from Service Electric to Apogee. This conversion will take place in the residence halls from May 20-23.

As each building is converted to the new system, there will be no TV service in that building. Once the conversion is complete, you'll need to run a channel/program scan on your TV to find the new channel lineup.

 Schedule

  • May 20 – Dixon Hall
  • May 21 – GBVS, GBVW, Berks Hall, Lehigh Hall
  • May 22 – University Place, Johnson Hall, Bonner Hall
  • May 23 – Deatrick Hall, Honors Building, Schuylkill Hall, Beck Hall

  

Download the "NEW" Kutztown University Channel Lineup: Effective May 20-23, 2019

 

 

 

Cable TV conversion: May 20-23
Last updated: 05/15/2019 11:27:44

Kutztown University is converting cable TV service on campus from Service Electric to Apogee. This conversion will take place in the residence halls from May 20-23.

As each building is converted to the new system, there will be no TV service in that building. Once the conversion is complete, you'll need to run a channel/program scan on your TV to find the new channel lineup.

 Schedule

  • May 20 – Dixon Hall
  • May 21 – GBVS, GBVW, Berks Hall, Lehigh Hall
  • May 22 – University Place, Johnson Hall, Bonner Hall
  • May 23 – Deatrick Hall, Honors Building, Schuylkill Hall, Beck Hall

  

Download the "NEW" Kutztown University Channel Lineup: Effective May 20-23, 2019

 

 

 


ResNet FAQ
Last updated: 05/14/2019 15:21:25

Here you'll find the answers to some of the most commonly asked questions we receive regarding hardware, software, account information, TVs, Wi-Fi...

How do I get a KU username and password?

All students receive their unique KU username and password shortly after applying to the university. This information is mailed to the student's home address.

The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.


How do I get a KU email address?

Your KU email address is included in the same letter as your username and password (see above).


Do I have to use my KU email address?

Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.


What kind of computer should I buy?

There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer. 

If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.

Click here for more detailed information regarding recommended computers.


What software do I need?

Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.

That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.

If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.


Am I eligible for other discounted software or hardware?

Yes. KU students may purchase software and hardware at a discount through a program with Journey Ed.


What kind of anti-virus should I have?

It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):


What if my computer gets infected with a virus? 

If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.

Off-campus students are also able to take computers to our help desk, but there is a fee for that service.

Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.


Does Kutztown University sell computers?

The KU Campus Store does sell computers. Please contact the KU Campus Store for more information.


Can I use a laptop in class?

Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.


How do I secure my laptop?

  • Never leave your laptop unattended in a public space.
  • It's a good idea to use a laptop cable/lock to physically secure it to a piece of furniture in your residence hall room.
  • To secure your data, set a screen saver that requires a password.

Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed LoJack for Laptops, which can allow police to locate computers that have been reported stolen.


Where can I get my computer repaired or serviced?

Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...

For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.


Is the ResNet help desk an authorized repair service center?

No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.


Does the ResNet help desk charge a fee?

The ResNet help desk is a free service for students who live on campus.

Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations. (More info...)


Is Internet access included in the housing fee?

Yes. Internet access (Wi-Fi and wired), cable television and land-line telephone service (with voicemail) within the residence halls are all included in the housing fee.


Is there Wi-Fi available in the residence halls?

Yes. There are more than 1,000 access points providing Wi-Fi access throughout all residential buildings.

The BearNet Secure Wi-Fi network is available in residential and non-residential buildings and offers a fully-encrypted connection. We strongly recommend that students use BearNet Secure on laptops, desktop computers, mobile phones,  and tablets.

The ResNet WiFi open network is available only in residential buildings and should be used for smart TVs, game consoles, and any other device unable to connect to BearNet Secure.


If I don't want to use Wi-Fi, can I have a wired connection to the Internet?

Yes. All residence hall rooms are equipped with wired network jacks (one per resident). Students need to provide their own Ethernet cable.

Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)


Can I use my own wireless router?

No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.


Do I need a printer?

It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.

If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)


Must I pay for printing? 

Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.


How strong is the cellular phone service in the residence halls? 

It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.

In the Golden Bear Village apartment complexes, cellular service is generally good.

Click here for further information...


Is my TV compatible with the cable service, or do I need a box? 

Most TVs don't require any type of converter box in order to receive the full complement of 100+ channels.

If you aren't receiving all channels after performing a full channel scan, please contact our cable provider, Service Electric, at 800-344-0347. They can help you determine whether or not your TV is compatible and set you up with a converter box if necessary.

If your TV requires a converter box, Service Electric will require a security deposit which is fully refunded when the box is returned.


Will Google Chromecast work in my room?

No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.


Will Apple TV work in my room?

Yes, Apple TV works on both the wired and wireless networks. If you're in Dixon Hall or Rothermel Hall, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Apple TV.


Will my Amazon Echo/Alexa work in my room?

Yes, Amazon Echo devices do work. If you're in Dixon Hall or Rothermel Hall, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Amazon Echo.

ResNet FAQ
Last updated: 05/14/2019 15:21:25

Here you'll find the answers to some of the most commonly asked questions we receive regarding hardware, software, account information, TVs, Wi-Fi...

How do I get a KU username and password?

All students receive their unique KU username and password shortly after applying to the university. This information is mailed to the student's home address.

The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.


How do I get a KU email address?

Your KU email address is included in the same letter as your username and password (see above).


Do I have to use my KU email address?

Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.


What kind of computer should I buy?

There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer. 

If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.

Click here for more detailed information regarding recommended computers.


What software do I need?

Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.

That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.

If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.


Am I eligible for other discounted software or hardware?

Yes. KU students may purchase software and hardware at a discount through a program with Journey Ed.


What kind of anti-virus should I have?

It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):


What if my computer gets infected with a virus? 

If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.

Off-campus students are also able to take computers to our help desk, but there is a fee for that service.

Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.


Does Kutztown University sell computers?

The KU Campus Store does sell computers. Please contact the KU Campus Store for more information.


Can I use a laptop in class?

Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.


How do I secure my laptop?

  • Never leave your laptop unattended in a public space.
  • It's a good idea to use a laptop cable/lock to physically secure it to a piece of furniture in your residence hall room.
  • To secure your data, set a screen saver that requires a password.

Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed LoJack for Laptops, which can allow police to locate computers that have been reported stolen.


Where can I get my computer repaired or serviced?

Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...

For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.


Is the ResNet help desk an authorized repair service center?

No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.


Does the ResNet help desk charge a fee?

The ResNet help desk is a free service for students who live on campus.

Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations. (More info...)


Is Internet access included in the housing fee?

Yes. Internet access (Wi-Fi and wired), cable television and land-line telephone service (with voicemail) within the residence halls are all included in the housing fee.


Is there Wi-Fi available in the residence halls?

Yes. There are more than 1,000 access points providing Wi-Fi access throughout all residential buildings.

The BearNet Secure Wi-Fi network is available in residential and non-residential buildings and offers a fully-encrypted connection. We strongly recommend that students use BearNet Secure on laptops, desktop computers, mobile phones,  and tablets.

The ResNet WiFi open network is available only in residential buildings and should be used for smart TVs, game consoles, and any other device unable to connect to BearNet Secure.


If I don't want to use Wi-Fi, can I have a wired connection to the Internet?

Yes. All residence hall rooms are equipped with wired network jacks (one per resident). Students need to provide their own Ethernet cable.

Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)


Can I use my own wireless router?

No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.


Do I need a printer?

It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.

If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)


Must I pay for printing? 

Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.


How strong is the cellular phone service in the residence halls? 

It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.

In the Golden Bear Village apartment complexes, cellular service is generally good.

Click here for further information...


Is my TV compatible with the cable service, or do I need a box? 

Most TVs don't require any type of converter box in order to receive the full complement of 100+ channels.

If you aren't receiving all channels after performing a full channel scan, please contact our cable provider, Service Electric, at 800-344-0347. They can help you determine whether or not your TV is compatible and set you up with a converter box if necessary.

If your TV requires a converter box, Service Electric will require a security deposit which is fully refunded when the box is returned.


Will Google Chromecast work in my room?

No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.


Will Apple TV work in my room?

Yes, Apple TV works on both the wired and wireless networks. If you're in Dixon Hall or Rothermel Hall, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Apple TV.


Will my Amazon Echo/Alexa work in my room?

Yes, Amazon Echo devices do work. If you're in Dixon Hall or Rothermel Hall, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Amazon Echo.


3D printing service available
Last updated: 04/19/2019 08:44:31

Need a 3D printer for a personal or class project? The ResNet helpdesk offers 3D printing to all residents for a small fee (10 cents per gram of filament). Students can download existing designs or create their own from a number of web sites including:

Thingiverse

Tinkercad

MyMiniFactory

Here are specs for ResNet's 3D printing service:

  • Print Bed Max size: 5.9" x 5.9" x 5.9"
  • PLA filament only
  • Current color choices: Clear, Clear Red, Black, Blue and Yellow
  • Prints from .stl files
  • Layer height options of .1 - .4
  • Rectilinear or honey comb infill
  • Current cost: 10 cents per gram of filament

Students are welcome to stop in at the ResNet helpdesk anytime to discuss any 3D printing projects they're considering.

3D printing service available
Last updated: 04/19/2019 08:44:31

Need a 3D printer for a personal or class project? The ResNet helpdesk offers 3D printing to all residents for a small fee (10 cents per gram of filament). Students can download existing designs or create their own from a number of web sites including:

Thingiverse

Tinkercad

MyMiniFactory

Here are specs for ResNet's 3D printing service:

  • Print Bed Max size: 5.9" x 5.9" x 5.9"
  • PLA filament only
  • Current color choices: Clear, Clear Red, Black, Blue and Yellow
  • Prints from .stl files
  • Layer height options of .1 - .4
  • Rectilinear or honey comb infill
  • Current cost: 10 cents per gram of filament

Students are welcome to stop in at the ResNet helpdesk anytime to discuss any 3D printing projects they're considering.


BearNet Secure: Instructions for iOS (version 12.2 and later)
Last updated: 03/29/2019 15:27:23

Note: The instructions below are only for devices running iOS 12.2 or later. If your iOS device is running an earlier  version, go here for the correct instructions.

1. Connect your wireless device to an open network like ResNet WiFi or BearNet.

2. Open a brower and go to resnet.kutztown.edu/securewifi. Enter your KU username and password and click JoinNow. (Note: Be sure to enter your KU username and NOT your entire KU email address.)

3. A security profile is downloaded to your device. When computer, you'll see the message "Profile Downloaded".

4. Open the Settings app and tap Profile Downloaded.

5. Tap Install in the upper-right corner and follow the onscreen instructions.

6. When your device has finished generating a security key, enrolling the certificate and installing the profile, click Done.

7. Your iOS device should switch automatically to BearNet Secure. If it doesn't, open the Settings app and manually change your WiFi network to BearNet Secure.

 

BearNet Secure: Instructions for iOS (version 12.2 and later)
Last updated: 03/29/2019 15:27:23

Note: The instructions below are only for devices running iOS 12.2 or later. If your iOS device is running an earlier  version, go here for the correct instructions.

1. Connect your wireless device to an open network like ResNet WiFi or BearNet.

2. Open a brower and go to resnet.kutztown.edu/securewifi. Enter your KU username and password and click JoinNow. (Note: Be sure to enter your KU username and NOT your entire KU email address.)

3. A security profile is downloaded to your device. When computer, you'll see the message "Profile Downloaded".

4. Open the Settings app and tap Profile Downloaded.

5. Tap Install in the upper-right corner and follow the onscreen instructions.

6. When your device has finished generating a security key, enrolling the certificate and installing the profile, click Done.

7. Your iOS device should switch automatically to BearNet Secure. If it doesn't, open the Settings app and manually change your WiFi network to BearNet Secure.

 


Options for dealing with poor cell phone coverage
Last updated: 03/25/2019 10:43:23

If you’re looking to remedy poor cell phone service in your room, there are a few options available to residents…

Option 1: Land-line telephones

All residence hall rooms are equipped with a land-line telephone connection. To make a land-line call from your room, you need to have your own telephone plugged into the RED phone jack. 

Land-line telephones allow students to make free local calls. Students can also receive incoming long distance calls at no cost.

  • To make a local call, press 7 followed by the 10-digit number. If the call is to an on-campus extension, you can simply press the last five digits of the number (e.g. 31310).
  • To make a long distance call, you need to have your own long distance calling card. Press 7 followed by the card's 800 or local access number. 

Although rooms are typically equipped with multiple telephone jacks, only one phone number is assigned per room. However, each resident within the room can set up his/her own voice mailbox.

To activate voice mail on the land-line telephone in your room, contact telephone services at 610-683-4650 (x34650).

Option 2: Wi-Fi calling

Wi-Fi calling, or Voice over Wi-Fi (VoWiFi), lets you make voice calls using a Wi-Fi network rather than your carrier’s network. Although this technology is evolving and isn’t fully supported by all carriers and on all phones, it holds great promise for locations that have fast Wi-Fi available, but not necessarily good cell phone service (like many of our residence halls).

Many students are already familiar with Skype, FaceTime and Facebook Messenger which let you make “calls” over a Wi-Fi network. True Wi-Fi calling is a bit different in that it’s native to the phone. In other words, there’s no need to open a third-party app — the phone automatically switches to Wi-Fi for voice calling if/when cell service drops.

Wi-Fi calling is currently supported by T-Mobile, SprintAT&T and Verizon. Click the links below for more specific Wi-Fi calling support information for your carrier:

Option 3: Network extenders

Most cell carriers offer some form of network extender, a device that you can plug into the campus wired network to provide cell phone service within your room and immediate vicinity.

Click the links below for more specific network extender information for your carrier:

 

Options for dealing with poor cell phone coverage
Last updated: 03/25/2019 10:43:23

If you’re looking to remedy poor cell phone service in your room, there are a few options available to residents…

Option 1: Land-line telephones

All residence hall rooms are equipped with a land-line telephone connection. To make a land-line call from your room, you need to have your own telephone plugged into the RED phone jack. 

Land-line telephones allow students to make free local calls. Students can also receive incoming long distance calls at no cost.

  • To make a local call, press 7 followed by the 10-digit number. If the call is to an on-campus extension, you can simply press the last five digits of the number (e.g. 31310).
  • To make a long distance call, you need to have your own long distance calling card. Press 7 followed by the card's 800 or local access number. 

Although rooms are typically equipped with multiple telephone jacks, only one phone number is assigned per room. However, each resident within the room can set up his/her own voice mailbox.

To activate voice mail on the land-line telephone in your room, contact telephone services at 610-683-4650 (x34650).

Option 2: Wi-Fi calling

Wi-Fi calling, or Voice over Wi-Fi (VoWiFi), lets you make voice calls using a Wi-Fi network rather than your carrier’s network. Although this technology is evolving and isn’t fully supported by all carriers and on all phones, it holds great promise for locations that have fast Wi-Fi available, but not necessarily good cell phone service (like many of our residence halls).

Many students are already familiar with Skype, FaceTime and Facebook Messenger which let you make “calls” over a Wi-Fi network. True Wi-Fi calling is a bit different in that it’s native to the phone. In other words, there’s no need to open a third-party app — the phone automatically switches to Wi-Fi for voice calling if/when cell service drops.

Wi-Fi calling is currently supported by T-Mobile, SprintAT&T and Verizon. Click the links below for more specific Wi-Fi calling support information for your carrier:

Option 3: Network extenders

Most cell carriers offer some form of network extender, a device that you can plug into the campus wired network to provide cell phone service within your room and immediate vicinity.

Click the links below for more specific network extender information for your carrier:

 


Services Provided
Last updated: 03/06/2019 14:03:35

The ResNet help desk staff is comprised of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
Adware/spyware removal, trojan removal, anti-virus installation, virus removal/prevention, system updates, system restores

Hardware issues
Hardware component installation, laptop screen replacement, iPhone screen repair, assistance with peripherals (printers, scanners, etc.), data recovery

Network issues
Connectivity problems, network authentication problems, Wi-Fi problems

Miscellaneous
Password changes, 3-D printing for class assignments

The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

Walk-in service
Students who want the fastest possible service are welcome to stop by the ResNet help desk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.
 
Drop-off service
Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet help desk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.
 
House call
House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet help desk and arrange for someone to come to your room to provide assistance.
 
Phone support
Help desk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the help desk or scheduling a house call.
 
Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.
 
There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.
 

Services Provided
Last updated: 03/06/2019 14:03:35

The ResNet help desk staff is comprised of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
Adware/spyware removal, trojan removal, anti-virus installation, virus removal/prevention, system updates, system restores

Hardware issues
Hardware component installation, laptop screen replacement, iPhone screen repair, assistance with peripherals (printers, scanners, etc.), data recovery

Network issues
Connectivity problems, network authentication problems, Wi-Fi problems

Miscellaneous
Password changes, 3-D printing for class assignments

The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

Walk-in service
Students who want the fastest possible service are welcome to stop by the ResNet help desk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.
 
Drop-off service
Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet help desk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.
 
House call
House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet help desk and arrange for someone to come to your room to provide assistance.
 
Phone support
Help desk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the help desk or scheduling a house call.
 
Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.
 
There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.
 

iPhone screen repair
Last updated: 02/28/2019 10:00:33

The ResNet Helpdesk can perform some repairs on iPhones, including replacing cracked screens. To have ResNet replace your cracked iPhone screen…

  • Purchase a compatible replacement screen. We don’t replace just the glass, so you’ll need to purchase an LCD screen with Digitizer.

    NOTE: The KU Campus Store and Dixon Marketplace carry replacement screens for all models of iPhone 6 and iPhone 7.

  • Here are some links to iPhone replacement parts we recommend:

iFixit.com

iCracked.com

iFixer (available on Amazon.com)

DRT (available on Amazon.com)

uRepair (available on Amazon.com)

  • If you have questions or aren’t sure what part you need, contact us or stop in and we’ll help you out.

  • Once you have the replacement screen, bring it in along with your phone. Depending on our current workload, we’ll either replace it while you wait or ask you to leave it with us. We can usually get a cracked screen replaced within the same business day.

And remember, all services provided at the ReNet Helpdesk are FREE to students who live on campus

 

iPhone screen repair
Last updated: 02/28/2019 10:00:33

The ResNet Helpdesk can perform some repairs on iPhones, including replacing cracked screens. To have ResNet replace your cracked iPhone screen…

  • Purchase a compatible replacement screen. We don’t replace just the glass, so you’ll need to purchase an LCD screen with Digitizer.

    NOTE: The KU Campus Store and Dixon Marketplace carry replacement screens for all models of iPhone 6 and iPhone 7.

  • Here are some links to iPhone replacement parts we recommend:

iFixit.com

iCracked.com

iFixer (available on Amazon.com)

DRT (available on Amazon.com)

uRepair (available on Amazon.com)

  • If you have questions or aren’t sure what part you need, contact us or stop in and we’ll help you out.

  • Once you have the replacement screen, bring it in along with your phone. Depending on our current workload, we’ll either replace it while you wait or ask you to leave it with us. We can usually get a cracked screen replaced within the same business day.

And remember, all services provided at the ReNet Helpdesk are FREE to students who live on campus

 


Problem: "My Google Home Mini won't connect to the internet"
Last updated: 01/28/2019 14:00:58

Google Home devices are designed primarily for small home networks and do not work on ResNet WiFi.

 
 
 
 
 
 
 
 
 

Problem: "My Google Home Mini won't connect to the internet"
Last updated: 01/28/2019 14:00:58

Google Home devices are designed primarily for small home networks and do not work on ResNet WiFi.

 
 
 
 
 
 
 
 
 

Setting up email / Office 365 on your phone or tablet
Last updated: 01/16/2019 13:38:05

Microsoft provides extensive online instructions for connecting your Office 365 account to your mobile phone or tablet device.

After clicking the link below, select your particular device and follow the instructions for setting up a school account that uses Office 365.

Office 365 instructions


If you're specifically looking to set up your university email account on an iOS device...

...using the iOS Mail app

...using the Outlook app

If you're specifically looking to set up your university email account on an Android device...

...using the Android email app

...using the Outlook app

 

 

 

 

 

 

 

 

Setting up email / Office 365 on your phone or tablet
Last updated: 01/16/2019 13:38:05

Microsoft provides extensive online instructions for connecting your Office 365 account to your mobile phone or tablet device.

After clicking the link below, select your particular device and follow the instructions for setting up a school account that uses Office 365.

Office 365 instructions


If you're specifically looking to set up your university email account on an iOS device...

...using the iOS Mail app

...using the Outlook app

If you're specifically looking to set up your university email account on an Android device...

...using the Android email app

...using the Outlook app

 

 

 

 

 

 

 

 


Installing Microsoft Office
Last updated: 01/11/2019 08:34:08

The Office 365 subscription afforded all KU students provides the ability to download and install a full suite of Microsoft Office applications (Word, Excel, PowerPoint, etc.) on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

Office 365 is a subscription-based service, so any applications you install on your personal devices will only work during your time at KU. For more detailed information about what happens to your account and files after graduation, please refer to the following article:

Question: What happens to my Kutztown University files and account when I leave KU?

System requirements for PC/Mac:

Windows users: Before attempting to install Office on your Windows PC, we recommend completely removing any outdated or trial versions of Office that may be installed. It’s also a good idea to make sure your computer’s operating system is updated.

Macintosh users: Mac users must be running OS X 10.10 (Yosemite) or newer. 

To download/install Microsoft Office on a PC/Mac:

  1. Log into your KU email account. Then click the Office 365 button in the upper-left corner.



  2. Click the Install Office apps link near the upper-right corner and simply follow the on-screen instructions.

To install Microsoft Office on a tablet or smartphone:

Each Office program (Word, Excel, PowerPoint, etc.) is available as a separate app on the App Store and Google Play.

Go to the App Store (for iOS) or Google Play (for Android) and get the free Microsoft Word app. When you open the app, you're prompted to enter either a Microsoft account or a Work account. Choose Work account and sign in with your KU email address and password.

Once logged in, in addition to being able to create new documents, you can access files on your OneDrive or select Office Apps to get other Office programs (e.g. Excel, PowerPoint, OneNote, etc.).

 

Please note: Some students may experience problems attempting to download/install Office on their personal device. Although most students experience no problem, we can’t guarantee Office will install properly on your device.

If you do experience problems installing Office, please stop by the ResNet helpdesk or contact us online.

Office Online:

As an alternative to installing Office on your personal device, all students have the option to run Office Online. Office Online includes versions of Word, Excel, PowerPoint and OneNote that run directly within your web browser -- no installation required.

Click here for more information on creating/saving documents using Office Online.

Installing Microsoft Office
Last updated: 01/11/2019 08:34:08

The Office 365 subscription afforded all KU students provides the ability to download and install a full suite of Microsoft Office applications (Word, Excel, PowerPoint, etc.) on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

Office 365 is a subscription-based service, so any applications you install on your personal devices will only work during your time at KU. For more detailed information about what happens to your account and files after graduation, please refer to the following article:

Question: What happens to my Kutztown University files and account when I leave KU?

System requirements for PC/Mac:

Windows users: Before attempting to install Office on your Windows PC, we recommend completely removing any outdated or trial versions of Office that may be installed. It’s also a good idea to make sure your computer’s operating system is updated.

Macintosh users: Mac users must be running OS X 10.10 (Yosemite) or newer. 

To download/install Microsoft Office on a PC/Mac:

  1. Log into your KU email account. Then click the Office 365 button in the upper-left corner.



  2. Click the Install Office apps link near the upper-right corner and simply follow the on-screen instructions.

To install Microsoft Office on a tablet or smartphone:

Each Office program (Word, Excel, PowerPoint, etc.) is available as a separate app on the App Store and Google Play.

Go to the App Store (for iOS) or Google Play (for Android) and get the free Microsoft Word app. When you open the app, you're prompted to enter either a Microsoft account or a Work account. Choose Work account and sign in with your KU email address and password.

Once logged in, in addition to being able to create new documents, you can access files on your OneDrive or select Office Apps to get other Office programs (e.g. Excel, PowerPoint, OneNote, etc.).

 

Please note: Some students may experience problems attempting to download/install Office on their personal device. Although most students experience no problem, we can’t guarantee Office will install properly on your device.

If you do experience problems installing Office, please stop by the ResNet helpdesk or contact us online.

Office Online:

As an alternative to installing Office on your personal device, all students have the option to run Office Online. Office Online includes versions of Word, Excel, PowerPoint and OneNote that run directly within your web browser -- no installation required.

Click here for more information on creating/saving documents using Office Online.


ResNet Hours & Location
Last updated: 12/21/2018 08:59:04

  Fall/Spring semester hours:

Mon: 8:30am - 11:00pm
Tue: 8:30am - 11:00pm
Wed: 8:30am - 11:00pm
Thu: 8:30am - 11:00pm
Fri: 8:30am - 6:00pm
Sat: 2:00pm - 6:00pm
Sun: 4:00pm - 11:00pm

 Location:

The ResNet helpdesk is located in Johnson Hall. The entrance is on the west side of the building (closest to the parking lot).

ResNet Hours & Location
Last updated: 12/21/2018 08:59:04

  Fall/Spring semester hours:

Mon: 8:30am - 11:00pm
Tue: 8:30am - 11:00pm
Wed: 8:30am - 11:00pm
Thu: 8:30am - 11:00pm
Fri: 8:30am - 6:00pm
Sat: 2:00pm - 6:00pm
Sun: 4:00pm - 11:00pm

 Location:

The ResNet helpdesk is located in Johnson Hall. The entrance is on the west side of the building (closest to the parking lot).