Summer Hours
Although ResNet doesn't have regular hours during the summer, you can contact us online or leave a voicemail message and we'll get back to you as soon as possible.

Fall/Spring Hours:
M-Th: 8:30am-midnight
Fri: 8:30am-6:00pm
Sat: 2:00pm-6:00pm
Sun: 4:00pm-midnight

e2Campus Alert

Kutztown University students, staff and faculty can be warned of life-threatening situations on campus and weather-related closures. The warning system allows you to register two cell phone numbers and two e-mail addresses to receive emergency text messages.

Sign up for e2Campus Alert messages...
D2L

D2L, Kutztown University's learning management system, is used to deliver the university's online courses, as well as to support the face-to-face classes.

Log into D2L...
MyKU

MyKU is Kutztown University's student information system. It provides access for students to register for courses, view final course grades, make online payments, and more.

Log into MyKU...
Office 365

Every KU student receives a subscription to Microsoft Office 365. This subscription entitles students to download a full version of Office 2016 on up to five different devices.

Log in and download Office 2016...
KU student email

All students receive a @live.kutztown.edu email address for official university communication.

Log into student email...


Reset my password...


Summer Hours
Although ResNet doesn't have regular hours during the summer, you can contact us online or leave a voicemail message and we'll get back to you as soon as possible.

Fall/Spring Hours:
M-Th: 8:30am-midnight
Fri: 8:30am-6:00pm
Sat: 2:00pm-6:00pm
Sun: 4:00pm-midnight


ResNet FAQ
Last updated: 05/16/2018 14:13:36

Here you'll find the answers to some of the most commonly asked questions we receive regarding hardware, software, account information, TVs, Wi-Fi...

How do I get a KU username and password?

All students receive their unique KU username and password shortly after applying to the university. This information is mailed to the student's home address.

The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.


How do I get a KU email address?

Your KU email address is included in the same letter as your username and password (see above).


Do I have to use my KU email address?

Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.


What kind of computer should I buy?

There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer. 

If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.

Click here for more detailed information regarding recommended computers.


What software do I need?

Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.

That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.

If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.


Am I eligible for other discounted software or hardware?

Yes. KU students may purchase software and hardware at a discount through a program with Journey Ed.


What kind of anti-virus should I have?

It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):


What if my computer gets infected with a virus? 

If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.

Off-campus students are also able to take computers to our help desk, but there is a fee for that service.

Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.


Does Kutztown University sell computers?

The KU Campus Store does sell computers as well as student-discounted hardware/software bundles. Please contact the KU Campus Store for more information.


Can I use a laptop in class?

Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.


How do I secure my laptop?

  • Never leave your laptop unattended in a public space.
  • It's a good idea to use a laptop cable/lock to physically secure it to a piece of furniture in your residence hall room.
  • To secure your data, set a screen saver that requires a password.

Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed LoJack for Laptops, which can allow police to locate computers that have been reported stolen.


Where can I get my computer repaired or serviced?

Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...

For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.


Is the ResNet help desk an authorized repair service center?

No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.


Does the ResNet help desk charge a fee?

The ResNet help desk is a free service for students who live on campus.

Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations. (More info...)


Is Internet access included in the housing fee?

Yes. Internet access (Wi-Fi and wired), cable television and land-line telephone service (with voicemail) within the residence halls are all included in the housing fee.


Is there Wi-Fi available in the residence halls?

Yes. There are more than 900 access points providing Wi-Fi access throughout all residential buildings. The residence hall Wi-Fi network is named ResNet WiFi.

Another Wi-Fi network, named BearNet, is available in non-residential buildings.


If I don't want to use Wi-Fi, can I have a wired connection to the Internet?

Yes. All residence hall rooms are equipped with wired network jacks (one per resident). Students need to provide their own Ethernet cable.

Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)


Can I use my own wireless router?

No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.


Do I need a printer?

It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.

If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)


Must I pay for printing? 

Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.


How strong is the cellular phone service in the residence halls? 

It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.

In the Golden Bear Village apartment complexes, cellular service is generally good.

Click here for further information...


Is my TV compatible with the cable service, or do I need a box? 

Most TVs don't require any type of converter box in order to receive the full complement of 100+ channels.

If you aren't receiving all channels after performing a full channel scan, please contact our cable provider, Service Electric, at 800-344-0347. They can help you determine whether or not your TV is compatible and set you up with a converter box if necessary.

If your TV requires a converter box, Service Electric will require a security deposit which is fully refunded when the box is returned.


Will Google Chromecast work in my room?

No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.


Will Apple TV work in my room?

Yes, Apple TV works on both the wired and wireless networks. However, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Apple TV.


Will my Roku device work in my room?

Yes, Roku devices work on both the wired and wireless networks. You do not need to register your Roku device with ResNet.

ResNet FAQ
Last updated: 05/16/2018 14:13:36

Here you'll find the answers to some of the most commonly asked questions we receive regarding hardware, software, account information, TVs, Wi-Fi...

How do I get a KU username and password?

All students receive their unique KU username and password shortly after applying to the university. This information is mailed to the student's home address.

The KU username/password combination is used to access all systems: MyKU, email, campus wired and Wi-Fi networks, Desire2Learn, student payroll, lab computers, etc.


How do I get a KU email address?

Your KU email address is included in the same letter as your username and password (see above).


Do I have to use my KU email address?

Absolutely! Official university communications, from administrators as well as your instructors, are sent to your KU email address.


What kind of computer should I buy?

There are no specific recommendations, so it's really a matter of personal preference. Most students bring either a MacBook or Windows laptop. A few students use Linux, but be aware that on-campus support for Linux systems is limited.

We do see some desktop computers, but space in a residence hall room is generally at a premium so most opt for a portable computer. 

If you don't have a personal preference, you may want to contact someone in the academic department of your intended major to see if they have any recommendation.

Click here for more detailed information regarding recommended computers.


What software do I need?

Microsoft Office (Word, Excel, PowerPoint, etc.) is installed on all classroom and lab computers, so you'll probably want to install your own copy for compatibility.

That being said, you don't have to purchase Microsoft Office. All Kutztown University students are given a subscription to Microsoft Office 365. The Office 365 subscription lets students download free copies of Microsoft Office on multiple devices -- up to 5 PCs or Macs, 5 tablets and 5 smartphones. 

In addition, all KU students have access to free web-based versions of Microsoft Word, Excel, PowerPoint and OneNote -- no installation required. Although these web-based versions don't have all the functionality of the full versions, they are adequate for most documents students need to create.

Office 365 is a subscription-based service, which means versions of Microsoft Office students download and install on their personal devices will no longer function after the student graduates or leaves the university.

If you decide to purchase a full version of Microsoft Office that you can use beyond your time at KU, be sure to check out the steeply-discounted student pricing available at the KU Campus Store.


Am I eligible for other discounted software or hardware?

Yes. KU students may purchase software and hardware at a discount through a program with Journey Ed.


What kind of anti-virus should I have?

It is the student's responsibility to keep his/her computer protected against viruses and updated with the last operating system patches. We don't require any specific anti-virus software, but make the following recommendations (all of which are FREE):


What if my computer gets infected with a virus? 

If your computer becomes infected with a virus or malware and you have trouble getting rid of it, you can take your computer to our ResNet help desk for assistance. ResNet help desk services are free to all students who reside on campus.

Off-campus students are also able to take computers to our help desk, but there is a fee for that service.

Occasionally our network monitoring devices will detect an infected/compromised device on the network. When this happens, the device is blocked from the Internet and the owner is notified in order to get the device cleaned/patched and back online as quickly as possible.


Does Kutztown University sell computers?

The KU Campus Store does sell computers as well as student-discounted hardware/software bundles. Please contact the KU Campus Store for more information.


Can I use a laptop in class?

Classroom management rules can vary from class to class, so be sure to check with your faculty instructor.


How do I secure my laptop?

  • Never leave your laptop unattended in a public space.
  • It's a good idea to use a laptop cable/lock to physically secure it to a piece of furniture in your residence hall room.
  • To secure your data, set a screen saver that requires a password.

Many laptops offer hard drive encryption for added data security. For added peace of mind, some students have purchased and installed LoJack for Laptops, which can allow police to locate computers that have been reported stolen.


Where can I get my computer repaired or serviced?

Students who live on campus can take their computer to the ResNet help desk. ResNet staff will try to assist residents with any type of technical problem. Here is a summary of services provided...

For issues ResNet staff aren't able to resolve, they will provide next-step advice to students.


Is the ResNet help desk an authorized repair service center?

No. ResNet won't perform any computer service that would jeopardize voiding an existing warranty.


Does the ResNet help desk charge a fee?

The ResNet help desk is a free service for students who live on campus.

Off-campus students are allowed to contact ResNet for assistance with personal devices, but are required to pay a fee ($19.00/half-hour) and services are subject to some limitations. (More info...)


Is Internet access included in the housing fee?

Yes. Internet access (Wi-Fi and wired), cable television and land-line telephone service (with voicemail) within the residence halls are all included in the housing fee.


Is there Wi-Fi available in the residence halls?

Yes. There are more than 900 access points providing Wi-Fi access throughout all residential buildings. The residence hall Wi-Fi network is named ResNet WiFi.

Another Wi-Fi network, named BearNet, is available in non-residential buildings.


If I don't want to use Wi-Fi, can I have a wired connection to the Internet?

Yes. All residence hall rooms are equipped with wired network jacks (one per resident). Students need to provide their own Ethernet cable.

Ethernet cables can be purchased from the ResNet helpdesk. ($5 for 10ft cable; $10 for 25ft cable)


Can I use my own wireless router?

No. Routers create private networks that won't work when connected to the ResNet network. In addition, student-owned wireless routers can interfere with university-provided Wi-Fi service and degrade service to other students.


Do I need a printer?

It is convenient to have a printer in your residence hall room, but it's not a necessity unless you plan to do a lot of printing. There are public printers available around campus.

If you do bring your own printer, please plan to connect it directly to your computer with a standard USB printer cable. Although your printer may support Wi-Fi printing in your home, it's most likely not designed to work on a large, enterprise Wi-Fi network like we have on campus. (More info...)


Must I pay for printing? 

Not currently. Students are given a printing allocation of 300 pages per semester. If you happen to use up your allotment, you can request additional pages at no cost.


How strong is the cellular phone service in the residence halls? 

It obviously varies depending on your carrier and device, but generally cellular service inside traditional-style residence halls isn't great unless you're near a window.

In the Golden Bear Village apartment complexes, cellular service is generally good.

Click here for further information...


Is my TV compatible with the cable service, or do I need a box? 

Most TVs don't require any type of converter box in order to receive the full complement of 100+ channels.

If you aren't receiving all channels after performing a full channel scan, please contact our cable provider, Service Electric, at 800-344-0347. They can help you determine whether or not your TV is compatible and set you up with a converter box if necessary.

If your TV requires a converter box, Service Electric will require a security deposit which is fully refunded when the box is returned.


Will Google Chromecast work in my room?

No. Chromecast is designed to work on a small home network where your TV and the controlling computer/tablet/phone are connected to a single wireless router. It's not designed to work on large, enterprise wireless networks and can't be supported.


Will Apple TV work in my room?

Yes, Apple TV works on both the wired and wireless networks. However, you must register your Apple TV with ResNet before it will work.

Click here for instructions on registering your Apple TV.


Will my Roku device work in my room?

Yes, Roku devices work on both the wired and wireless networks. You do not need to register your Roku device with ResNet.


Cable TV lineup
Last updated: 04/26/2018 16:57:14
 
Below is a link to the current cable television channel lineup for campus. Please note:
  • You must have a digital TV with QAM tuner.
  • If you're missing any listed channels, be sure to run a "scan" or "autoprogram" on your TV to search for additional channels.
  • Channels will be found at decimal point locations (e.g. 3.9) rather than whole numbers like you may be used to at home.
 
Download the Kutztown University Clear QAM Channel Lineup: Effective April 19, 2018
 


 

Cable TV lineup
Last updated: 04/26/2018 16:57:14
 
Below is a link to the current cable television channel lineup for campus. Please note:
  • You must have a digital TV with QAM tuner.
  • If you're missing any listed channels, be sure to run a "scan" or "autoprogram" on your TV to search for additional channels.
  • Channels will be found at decimal point locations (e.g. 3.9) rather than whole numbers like you may be used to at home.
 
Download the Kutztown University Clear QAM Channel Lineup: Effective April 19, 2018
 


 

Coming to ResNet . . . Secure Wi-Fi
Last updated: 04/18/2018 15:53:33

Students living in Bonner Hall, Johnson Hall or University Place now have a secure Wi-Fi option available to them — BearNet Secure. Plans are to have secure Wi-Fi available in all residence halls by next fall.

What is BearNet Secure?

BearNet Secure provides students, faculty and staff with a fully-encrypted Wi-Fi connection. 

What is encryption? Why is it important?

Encryption is the process by which digital data is encoded/decoded to prevent unauthorized access. The primary purpose of encryption is to ensure the confidentiality of sensitive, digitally-transmitted data such as passwords and credit card numbers.

On a non-secure (i.e. “open”) Wi-Fi network, transmitted data is only encrypted when you access secure sites. On BearNet Secure, all transmitted data is encrypted.

Who should use BearNet Secure?

We strongly recommend that all students, faculty and staff use BearNet Secure on their devices that support it (i.e. laptops, desktop computers, mobile phones, tablets, etc.).

Note: Bonner Hall, Johnson Hall and University Place have been selected as a test environment for this new-to-KU technology and are currently the only residence halls where BearNet Secure is available.

The ResNet Wi-Fi open network will continue to exist for smart TVs, game consoles, etc.

How do I use BearNet Secure?

The only requirement of BearNet Secure is that your device contain a small, security certificate profile. It only takes a minute or two to install the profile — the steps are listed here:

  1. Go to resnet.kutztown.edu/securewifi
  2. Your device type should be detected. Click JoinNow.
  3. A small SecureW2 installer is downloaded. Open it if it doesn’t open automatically.
  4. You’ll be prompted for your KU username and password.
  5. The profile is automatically configured. When complete, the device will connect to BearNet Secure (or you can manually switch to BearNet Secure).

Once the security certificate profile is installed, your device should prefer BearNet Secure over any open network.

More information…

More detailed instructions for installing the security certificate profile on specific devices are available below.

Coming to ResNet . . . Secure Wi-Fi
Last updated: 04/18/2018 15:53:33

Students living in Bonner Hall, Johnson Hall or University Place now have a secure Wi-Fi option available to them — BearNet Secure. Plans are to have secure Wi-Fi available in all residence halls by next fall.

What is BearNet Secure?

BearNet Secure provides students, faculty and staff with a fully-encrypted Wi-Fi connection. 

What is encryption? Why is it important?

Encryption is the process by which digital data is encoded/decoded to prevent unauthorized access. The primary purpose of encryption is to ensure the confidentiality of sensitive, digitally-transmitted data such as passwords and credit card numbers.

On a non-secure (i.e. “open”) Wi-Fi network, transmitted data is only encrypted when you access secure sites. On BearNet Secure, all transmitted data is encrypted.

Who should use BearNet Secure?

We strongly recommend that all students, faculty and staff use BearNet Secure on their devices that support it (i.e. laptops, desktop computers, mobile phones, tablets, etc.).

Note: Bonner Hall, Johnson Hall and University Place have been selected as a test environment for this new-to-KU technology and are currently the only residence halls where BearNet Secure is available.

The ResNet Wi-Fi open network will continue to exist for smart TVs, game consoles, etc.

How do I use BearNet Secure?

The only requirement of BearNet Secure is that your device contain a small, security certificate profile. It only takes a minute or two to install the profile — the steps are listed here:

  1. Go to resnet.kutztown.edu/securewifi
  2. Your device type should be detected. Click JoinNow.
  3. A small SecureW2 installer is downloaded. Open it if it doesn’t open automatically.
  4. You’ll be prompted for your KU username and password.
  5. The profile is automatically configured. When complete, the device will connect to BearNet Secure (or you can manually switch to BearNet Secure).

Once the security certificate profile is installed, your device should prefer BearNet Secure over any open network.

More information…

More detailed instructions for installing the security certificate profile on specific devices are available below.


Services Provided
Last updated: 02/26/2018 13:23:08

The ResNet help desk staff is comprised of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
Adware/spyware removal, trojan removal, anti-virus installation, virus removal/prevention, system updates, system restores

Hardware issues
Hardware component installation, laptop screen replacement, iPhone screen repair, assistance with peripherals (printers, scanners, etc.), data recovery

Network issues
Connectivity problems, network authentication problems, Wi-Fi problems

Miscellaneous
Password changes, 3-D printing for class assignments

The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

Walk-in service
Students who want the fastest possible service are welcome to stop by the ResNet help desk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.
 
Drop-off service
Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet help desk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.
 
House call
House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet help desk and arrange for someone to come to your room to provide assistance.
 
Phone support
Help desk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the help desk or scheduling a house call.
 
Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.
 
There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.
 

Services Provided
Last updated: 02/26/2018 13:23:08

The ResNet help desk staff is comprised of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
Adware/spyware removal, trojan removal, anti-virus installation, virus removal/prevention, system updates, system restores

Hardware issues
Hardware component installation, laptop screen replacement, iPhone screen repair, assistance with peripherals (printers, scanners, etc.), data recovery

Network issues
Connectivity problems, network authentication problems, Wi-Fi problems

Miscellaneous
Password changes, 3-D printing for class assignments

The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

Walk-in service
Students who want the fastest possible service are welcome to stop by the ResNet help desk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.
 
Drop-off service
Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet help desk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.
 
House call
House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet help desk and arrange for someone to come to your room to provide assistance.
 
Phone support
Help desk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the help desk or scheduling a house call.
 
Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.
 
There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.
 

Problem: "My Apple TV won't connect to the internet"
Last updated: 02/15/2018 11:49:56

Apple TVs automatically register themselves on both the wired and wi-fi networks and should connect automatically.

If your Apple TV is unable to reach the internet, follow the steps below so we can better troubleshoot the problem.

  1. Go to the main menu on your Apple TV and select Settings
  2. From the Settings menu, select General -> About
  3. Locate the Wi-Fi Address (or Ethernet Address for wired connections) on the About screen.
  4. Send an email to resnet@kutztown.edu and let us know you want to register your Apple TV. Be sure to include the Wi-Fi Address (and/or Ethernet Address) in the message.
We'll send you an email with further information and/or instructions.
 
 
 
 
 
 

Problem: "My Apple TV won't connect to the internet"
Last updated: 02/15/2018 11:49:56

Apple TVs automatically register themselves on both the wired and wi-fi networks and should connect automatically.

If your Apple TV is unable to reach the internet, follow the steps below so we can better troubleshoot the problem.

  1. Go to the main menu on your Apple TV and select Settings
  2. From the Settings menu, select General -> About
  3. Locate the Wi-Fi Address (or Ethernet Address for wired connections) on the About screen.
  4. Send an email to resnet@kutztown.edu and let us know you want to register your Apple TV. Be sure to include the Wi-Fi Address (and/or Ethernet Address) in the message.
We'll send you an email with further information and/or instructions.
 
 
 
 
 
 

Problem: "My Google Home Mini won't connect to the internet"
Last updated: 02/06/2018 14:56:25

Google Home devices are designed primarily for small home networks and do not work on ResNet Wi-Fi.

 
 
 
 
 
 
 
 
 

Problem: "My Google Home Mini won't connect to the internet"
Last updated: 02/06/2018 14:56:25

Google Home devices are designed primarily for small home networks and do not work on ResNet Wi-Fi.

 
 
 
 
 
 
 
 
 

Problem: "My Amazon Echo Dot won't connect to the internet"
Last updated: 02/06/2018 14:55:32

Before your Amazon Echo will be able to connect to the internet from campus, you'll need to register its MAC address.

Finding the MAC address of your Amazon Echo: 

  1. On your mobile device, open the Amazon Alexa app
  2. Go to the menu and select Settings
  3. Select the appropriate Echo device
  4. Scroll to the bottom of the Settings screen and locate the MAC Address of the device
  5. Send an email to resnet@kutztown.edu and let us know you want to register your Amazon Echo. Be sure to include the MAC address in the message.
We'll send you an email to confirm the registration.
 
 
 
 
 

Problem: "My Amazon Echo Dot won't connect to the internet"
Last updated: 02/06/2018 14:55:32

Before your Amazon Echo will be able to connect to the internet from campus, you'll need to register its MAC address.

Finding the MAC address of your Amazon Echo: 

  1. On your mobile device, open the Amazon Alexa app
  2. Go to the menu and select Settings
  3. Select the appropriate Echo device
  4. Scroll to the bottom of the Settings screen and locate the MAC Address of the device
  5. Send an email to resnet@kutztown.edu and let us know you want to register your Amazon Echo. Be sure to include the MAC address in the message.
We'll send you an email to confirm the registration.
 
 
 
 
 

iPhone screen repair
Last updated: 11/15/2017 11:47:13

The ResNet Helpdesk can perform some repairs on iPhones, including replacing cracked screens. To have ResNet replace your cracked iPhone screen…

  • Purchase a compatible replacement screen. We don’t replace just the glass, so you’ll need to purchase an LCD screen with Digitizer.

  • Here are some links to iPhone replacement parts we recommend:

iFixit.com

iCracked.com

iFixer (available on Amazon.com)

DRT (available on Amazon.com)

uRepair (available on Amazon.com)

  • If you have questions or aren’t sure what part you need, contact us or stop in and we’ll help you out.

  • Once you have the replacement screen, bring it in along with your phone. Depending on our current workload, we’ll either replace it while you wait or ask you to leave it with us. We can usually get a cracked screen replaced within the same business day.

And remember, all services provided at the ReNet Helpdesk are FREE to students who live on campus

 

iPhone screen repair
Last updated: 11/15/2017 11:47:13

The ResNet Helpdesk can perform some repairs on iPhones, including replacing cracked screens. To have ResNet replace your cracked iPhone screen…

  • Purchase a compatible replacement screen. We don’t replace just the glass, so you’ll need to purchase an LCD screen with Digitizer.

  • Here are some links to iPhone replacement parts we recommend:

iFixit.com

iCracked.com

iFixer (available on Amazon.com)

DRT (available on Amazon.com)

uRepair (available on Amazon.com)

  • If you have questions or aren’t sure what part you need, contact us or stop in and we’ll help you out.

  • Once you have the replacement screen, bring it in along with your phone. Depending on our current workload, we’ll either replace it while you wait or ask you to leave it with us. We can usually get a cracked screen replaced within the same business day.

And remember, all services provided at the ReNet Helpdesk are FREE to students who live on campus

 


Wireless printers and ResNet
Last updated: 11/06/2017 08:29:05

Many personal printers on the market offer wireless printing capability. Although this is a great feature in a home setting, these printers are typically designed to work on a simple wireless network with a single wireless router, and they won't work on a large, enterprise wireless network like we have on campus.  As a result, we advise all residents who have a printer to:

  1. Connect it directly to the computer with a standard USB printer cable.
  2. Disable the printer's wireless signal. Wireless printers are notorious for creating Wi-Fi "noise" which will affect performance of your other devices that utilize Wi-Fi.

 

 

 

Wireless printers and ResNet
Last updated: 11/06/2017 08:29:05

Many personal printers on the market offer wireless printing capability. Although this is a great feature in a home setting, these printers are typically designed to work on a simple wireless network with a single wireless router, and they won't work on a large, enterprise wireless network like we have on campus.  As a result, we advise all residents who have a printer to:

  1. Connect it directly to the computer with a standard USB printer cable.
  2. Disable the printer's wireless signal. Wireless printers are notorious for creating Wi-Fi "noise" which will affect performance of your other devices that utilize Wi-Fi.

 

 

 


Installing Microsoft Office
Last updated: 10/20/2017 11:32:40

The Office 365 subscription afforded all KU students provides the ability to download and install a full suite of Microsoft Office applications (Word, Excel, PowerPoint, etc.) on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

Office 365 is a subscription-based service, so any applications you install on your personal devices will only work during your time at KU. For more detailed information about what happens to your account and files after graduation, please refer to the following article:

Question: What happens to my Kutztown University files and account when I leave KU?

System requirements for PC/Mac:

Windows users: Before attempting to install Office on your Windows PC, we recommend completely removing any outdated or trial versions of Office that may be installed. It’s also a good idea to make sure your computer’s operating system is updated.

Macintosh users: Mac users must be running OS X 10.10 (Yosemite) or newer. 

To download/install Microsoft Office on a PC/Mac:

  1. Log into your KU email account. Then click the Office 365 button in the upper-left corner.



  2. Click the Install Office 2016 link near the upper-right corner and simply follow the on-screen instructions.

To install Microsoft Office on a tablet or smartphone:

Each Office program (Word, Excel, PowerPoint, etc.) is available as a separate app on the App Store and Google Play.

Go to the App Store (for iOS) or Google Play (for Android) and get the free Microsoft Word app. When you open the app, you're prompted to enter either a Microsoft account or a Work account. Choose Work account and sign in with your KU email address and password.

Once logged in, in addition to being able to create new documents, you can access files on your OneDrive or select Office Apps to get other Office programs (e.g. Excel, PowerPoint, OneNote, etc.).

 

Please note: Some students may experience problems attempting to download/install Office on their personal device. Although most students experience no problem, we can’t guarantee Office will install properly on your device.

If you do experience problems installing Office, please stop by the ResNet helpdesk or contact us online.

Office Online:

As an alternative to installing Office on your personal device, all students have the option to run Office Online. Office Online includes versions of Word, Excel, PowerPoint and OneNote that run directly within your web browser -- no installation required.

Click here for more information on creating/saving documents using Office Online.

Installing Microsoft Office
Last updated: 10/20/2017 11:32:40

The Office 365 subscription afforded all KU students provides the ability to download and install a full suite of Microsoft Office applications (Word, Excel, PowerPoint, etc.) on up to 5 PCs or Macs, 5 tablets and 5 smartphones.

Office 365 is a subscription-based service, so any applications you install on your personal devices will only work during your time at KU. For more detailed information about what happens to your account and files after graduation, please refer to the following article:

Question: What happens to my Kutztown University files and account when I leave KU?

System requirements for PC/Mac:

Windows users: Before attempting to install Office on your Windows PC, we recommend completely removing any outdated or trial versions of Office that may be installed. It’s also a good idea to make sure your computer’s operating system is updated.

Macintosh users: Mac users must be running OS X 10.10 (Yosemite) or newer. 

To download/install Microsoft Office on a PC/Mac:

  1. Log into your KU email account. Then click the Office 365 button in the upper-left corner.



  2. Click the Install Office 2016 link near the upper-right corner and simply follow the on-screen instructions.

To install Microsoft Office on a tablet or smartphone:

Each Office program (Word, Excel, PowerPoint, etc.) is available as a separate app on the App Store and Google Play.

Go to the App Store (for iOS) or Google Play (for Android) and get the free Microsoft Word app. When you open the app, you're prompted to enter either a Microsoft account or a Work account. Choose Work account and sign in with your KU email address and password.

Once logged in, in addition to being able to create new documents, you can access files on your OneDrive or select Office Apps to get other Office programs (e.g. Excel, PowerPoint, OneNote, etc.).

 

Please note: Some students may experience problems attempting to download/install Office on their personal device. Although most students experience no problem, we can’t guarantee Office will install properly on your device.

If you do experience problems installing Office, please stop by the ResNet helpdesk or contact us online.

Office Online:

As an alternative to installing Office on your personal device, all students have the option to run Office Online. Office Online includes versions of Word, Excel, PowerPoint and OneNote that run directly within your web browser -- no installation required.

Click here for more information on creating/saving documents using Office Online.


ResNet Hours & Location
Last updated: 08/28/2017 12:03:25

  Fall/Spring semester hours:

Mon: 8:30am - midnight
Tue: 8:30am - midnight
Wed: 8:30am - midnight
Thu: 8:30am - midnight
Fri: 8:30am - 6:00pm
Sat: 2:00pm - 6:00pm
Sun: 4:00pm - midnight

 Location:

The ResNet helpdesk is located in Johnson Hall. The entrance is on the west side of the building (closest to the parking lot).

ResNet Hours & Location
Last updated: 08/28/2017 12:03:25

  Fall/Spring semester hours:

Mon: 8:30am - midnight
Tue: 8:30am - midnight
Wed: 8:30am - midnight
Thu: 8:30am - midnight
Fri: 8:30am - 6:00pm
Sat: 2:00pm - 6:00pm
Sun: 4:00pm - midnight

 Location:

The ResNet helpdesk is located in Johnson Hall. The entrance is on the west side of the building (closest to the parking lot).


Getting Connected: Internet connection setup for the residence halls (ResNet)
Last updated: 08/04/2017 08:55:56

PCs, Macs, Mobile Devices

  • For wireless connections, select "ResNet WiFi" from the list of available wireless networks.
  • For wired connections, plug your network cable into the GREEN data jack.
  • Open a web browser (Chrome, Safari, etc.) and browse to any site until you are redirected to our registration page.
  • Enter your user name and password and click Register. ResNet registrations expire at the end of each semester.
  • Keep in mind that if you connect your computer to both the ResNet wired and Wi-Fi networks, you'll need to register twice (once on each network interface).


Troubleshooting

  • If you receive a browser security warning instead of the registration page, enter a non-secure page (e.g. http://www.kutztown.edu) in the browser address bar. This forces the browser to redirect to the registration page.

Getting Connected: Internet connection setup for the residence halls (ResNet)
Last updated: 08/04/2017 08:55:56

PCs, Macs, Mobile Devices

  • For wireless connections, select "ResNet WiFi" from the list of available wireless networks.
  • For wired connections, plug your network cable into the GREEN data jack.
  • Open a web browser (Chrome, Safari, etc.) and browse to any site until you are redirected to our registration page.
  • Enter your user name and password and click Register. ResNet registrations expire at the end of each semester.
  • Keep in mind that if you connect your computer to both the ResNet wired and Wi-Fi networks, you'll need to register twice (once on each network interface).


Troubleshooting

  • If you receive a browser security warning instead of the registration page, enter a non-secure page (e.g. http://www.kutztown.edu) in the browser address bar. This forces the browser to redirect to the registration page.